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#2160 - Can't validate Rt GSync on on new SuiteCRM instance

Closed Bug? created by fullperspectivephotography 6 years ago

Hi there,

I would like to trial RT GSync but after I install, enter the license key and click on Validate, nothing happens. RT GSync User Count stays at zero and Licensed User Count is blank.

I'm using a new install of SuiteCRM installed on Siteground shared hosting and installed using Softaculous.

SuiteCRM Version 7.6.2 Sugar Version 6.5.23 (Build 1061)

Can you help?

Many thanks....

  1. fullperspectivephotography member avatar

    Hi there,

    I tried to validate again and after a bit it said success and Licensed User Count changed to 1, but RT GSync User Count still zero. However when I press continue a blank page with normal SuiteCRM menu at top.

    Also, when I go back to Admin page and click on License Configuration it is no longer validated.


    • rolustech member avatar

      Rolustech Provider Affiliate

      6 years ago


      Please make sure you have installed RT GSync Sugar 6 version, GSync Sugar 7 is not compatible with SuiteCRM.

      If you have installed the correct version, then uninstall the plugin and install it again with your browser pop-ups enabled.

      If the issue still persists then please share your CRM access with us (temporarily) at and our technical team will do the setup for you.

      Thank you.

      Kind Regards, Rolustech Support Email: Website:

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