#627 - Keep getting BadAuthentication Error
Hi
I followed the Install Steps, and In the log I saw [FATAL] ERROR:Authentication with Google failed. Reason: BadAuthentication Then I went over Troubleshooting->Authentication with Google failed. Reason: BadAuthentication. I didn't received the email mentioned in the first step in any of the accounts (sugaroutfitters registration account or sugar user accounts), but I still did the step two and I'm still getting the same error in the log and when I press the test connection button from step 4
9 years ago
Hi,
Please make sure that you are using full email address (e.g. rt.con13@domain_name.com) in the username field. If you are still facing this issue then please schedule a screen sharing session with us to debug this further.
Regards, Rolustech Support
9 years ago
Hi
The username is the full email address. Can you help me? I'm available for meeting between 9am and 6pm central time. Greetings!
9 years ago
Hi,
We have sent you a GoToMeeting invite for Wednesday, July 02, 2014 at 9:00 AM CST. Please confirm your availability.
Regards, Rolustech Support
9 years ago
Hi,
Please let us know your available time for meeting.
Rolustech Support
9 years ago
Today I'm available until 2pm. any other day I'm available from 9am to 7pm CST.
9 years ago
Alright. Then let's plan it for tomorrow at 9 am.
Thanks
9 years ago
Great!
9 years ago
Let me know how are we going to connect,
Thanks
9 years ago
Hi Oscar,
It was a nice chat with you. Your problem is resolved so I am closing this ticket.
In case if you face same problem you can reopen this issue.
Thanks, Rolustech Support