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#627 - Keep getting BadAuthentication Error

Closed Bug? created by oscarmendoza 5 years ago

Hi

I followed the Install Steps, and In the log I saw [FATAL] ERROR:Authentication with Google failed. Reason: BadAuthentication
Then I went over Troubleshooting->Authentication with Google failed. Reason: BadAuthentication.
I didn't received the email mentioned in the first step in any of the accounts (sugaroutfitters registration account or sugar user accounts), but I still did the step two and I'm still getting the same error in the log and when I press the test connection button from step 4

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Please make sure that you are using full email address (e.g. rt.con13@domain_name.com) in the username field. If you are still facing this issue then please schedule a screen sharing session with us to debug this further.

    Regards,
    Rolustech Support

  2. oscarmendoza member avatar

    oscarmendoza

    5 years ago

    Hi

    The username is the full email address. Can you help me? I'm available for meeting between 9am and 6pm central time.
    Greetings!

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We have sent you a GoToMeeting invite for Wednesday, July 02, 2014 at 9:00 AM CST. Please confirm your availability.

    Regards,
    Rolustech Support

  4. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Please let us know your available time for meeting.

    Rolustech Support

    • oscarmendoza member avatar

      oscarmendoza

      5 years ago

      Today I'm available until 2pm. any other day I'm available from 9am to 7pm CST.

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Alright. Then let's plan it for tomorrow at 9 am.

    Thanks

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Oscar,

    It was a nice chat with you. Your problem is resolved so I am closing this ticket.

    In case if you face same problem you can reopen this issue.

    Thanks,
    Rolustech Support

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