Fenix Net Solutions does not have any add-ons for sale.

• problems getting setup

  Support March 6th, 2019 @ 10:59 pm
  

  Hello, I just sent you an email with your password. Please let me know if you need anymore assistance.

  Thank you

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• problems getting setup

  Support March 6th, 2019 @ 6:38 pm
  

  Hello,

  Once you create your portal instance, an email is automatically been sent to your email address (itguy20150101@gmail.com). This email will allow you to reset your password.

  Thanks,

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• problems getting setup

  Support March 6th, 2019 @ 2:07 pm
  

  Hello, We are working on this issue. I will reply back on this shortly!

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• Billing issue?

  Support October 14th, 2016 @ 1:27 pm
  

  Why is this case closed? There is still the issue with the license and payment. Can you just send me a link and let me pay whatever i need to pay to get this active? I've had money all month and there have been charged from sugar outfitters. Why did you not charge for this one? This mistake is on your end, not mine.

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• Billing issue?

  Support October 13th, 2016 @ 10:42 pm
  

  I don't see where I can update my payment method.

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• Not geo-coding accounts / contacts

  Support October 10th, 2016 @ 3:24 pm
  

  I don't see a job for 'Calculate Longitude and Latitude' in the scheduler. I think when installing there were some permission issues. I may have tried to uninstall and reinstall before. I'm not sure. But I want to set this up correctly, please advise.

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support October 7th, 2016 @ 2:52 pm
  

  I can confirm the smart1 live instance and dev instance are working. thank you.

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support October 7th, 2016 @ 2:20 pm
  

  Do I need to purchase separate licenses for dev instances? These sites are live and people are working in them from 9am to 5pm EST. I need dev versions of these instances to test any new changes.

  Please advise.

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support October 7th, 2016 @ 1:38 pm
  

  I don't need multiple users. Somehow the user all got changed to the Administrator and that is not the user I want enabled. I don't know now which instance goes with which ticket. But I checked everyone of these yesterday and its not working.

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support October 6th, 2016 @ 8:55 pm
  

  Sorry. Where am I supposed to put it?

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support October 6th, 2016 @ 8:54 pm
  

  Thank you Jason,

  There are a total of four cases with sftp info. Can you do the same to them as well?

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support September 8th, 2016 @ 2:39 pm
  

  Thank you! I sent an email with all the information and referenced this ticket in the subject line so you can find it.

  Let me know if you have any troubles.

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support September 8th, 2016 @ 1:33 pm
  

  Please help me. All the instances are this way now that I updated the license.

  I can't use this plugin or the RT Sales plugin. Timesheets - nothing.

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• Administrator has disabled GSync for this user, contact administrator to enable it.

  Support September 7th, 2016 @ 6:46 pm
  

  I tried resetting the permissions, that didn't work.

  Seems like its not saving the license info. When I go to the license, It will validate and I have a user. But when I go back, it doesn't show its validated or there are any licensed users.

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• Need to change my license

  Support September 7th, 2016 @ 1:40 pm
  

  Its not working. I went to purchases. I changed the 10 to a 1 and hit 'update users' and nothing happens. I can't save the setting.
  Please advise.

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• Need to change my license

  Support September 7th, 2016 @ 1:36 pm
  

  Thank you Jason.

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• Need to change my license

  Support September 7th, 2016 @ 1:31 pm
  

  So can I reduce this license to a one user license so I can purchase more licenses?

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• Not syncing emails

  Support July 11th, 2016 @ 2:58 pm
  

  Thank you for your response.

  There seems to be a javascript conflict. I can no longer drag users over to enable them.

  I can't select any users at all at this time.

  Please advise.

  View Comment
  
  

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