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#828 - calendar working but not contacts

Closed Bug? created by manainvest 5 years ago

I am using version 6.5.4
we had an issue with cron...but it was fixed and new calendar events started appearing ( thx!)
but contacts do not seem to be syncing
cron jobs appear to be working
any help?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Mark,

    I sent you following Note yesterday in email, because I already observed that this would be a problem. But I explicitly left it as it is because I was not aware of your exact requirement of Syncing both way .....
    (Just a note: your Sync from Contacts "Google To Sugar" is disabled in GSync module, if it is required , you can enable it in GSync module)

    For the time I have enabled it for you and also mentioned step below in case you want to do it in future for other users also.

    Steps:
    -Login with the user you want to sync contact
    -Open GSync module
    -Check the checkbox "Google To Sugar" under Contact section
    -Click on Save button

    Please also let me know if all is going good.

    Cheers,
    Rolustech support

  2. manainvest member avatar

    manainvest

    5 years ago

    Thx for update
    yes I checked Sugar to Google in contacts
    however contacts still not syncing....calendar is fine

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We have local holidays till 8th October. I will get back to you on 9th October.

    Sorry for inconvenience.

    Thanks,
    Rolustech Support

  4. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi manainvest.

    We have verified your Sugar using your provided Credentials, We concluded that Contacts Sync is working fine. We observed that the Schedulers jobs on your Server are executing after every half an hour instead of Every 5 Minutes therefore it is taking time for contacts to be Synced.

    On User Profile Settings, please provide your Gmail Account Credentials and then save settings. Now the Scheduler will execute after half an hour and your Contacts will be Synced. Please try again & let us know about your finding. We are here to help you out!

    Thanks

    Rolustech Support

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi manainvest

    Please let us know if you need any further help.
    Looking Forward

    Regards
    Rolustech Support

    • manainvest member avatar

      manainvest

      5 years ago

      Thx
      we have fixed calendar and contacts...thx
      the email archive has never worked either ( emails sent to me in gmail are not showing up in contacts in sugarcrm)
      any help there?

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We are looking at your Sugar Instance, will update you very soon with our findings

    Regards
    Rolustech Support

  7. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Mark,

    We have reviewed your Sugar Instance. We observed that for GSync you are using manainvest@gmail.com email address but under you Emails Module, settings contain this Email Address mark@valourcapital.com (This email address has nothing to do with Archive Emails).

    Please setup Email Address under Emails module for this Email Address manainvest@gmail.com, because this Email Address is provided under GSync module by you. Then it will do Email Archiving.

    For more details, please review following Installation Guide under the heading "Setting up Automatic Email Archiving"

    https://www.sugaroutfitters.com/docs/gmail-sync/sugar6-user-guide

    Please let us know if it works!

    Regards
    Rolustech Support

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