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#530 - Issue with Installation

Closed Bug? created by tracycournoyer 5 years ago

I have Validated the License key. It claims it worked and when I hit refresh nothing happens.
How do assign users when I am not getting the user list to pop up. I am at Step 13.
Thanks

  1. jason member avatar

    jason Verified Purchase

    5 years ago

    Follow up comment from Tracy:

    Just so you know I am getting this error:
    Administrator has disabled GSync for this user, contact administrator to enable it. What administrator. I am an administrator on Sugar and I also enabled it under the role management tab because it was disabled.

  2. jason member avatar

    jason Verified Purchase

    5 years ago

    The documentation was a bit confusing. I've updated the Sugar 6 installation guide to clarify that after Step 12 you need to go back to the Admin page and then to GSync User Configuration: https://www.sugaroutfitters.com/docs/gmail-sync/sugar6-installation-guide

    Hopefully this helps with this sticking point!

    -Jason

  3. jason member avatar

    jason Verified Purchase

    5 years ago

    Rolustech Support,

    I've been working with Tracy via email and found what appears to be an issue with the license checking. The install is Sugar 6.*, On-Demand and is using the Sugar_6+_GSync_onDemand_v1.8.zip package.

    Here is what I am seeing:

    • Every time she validates it correctly hits the license server and successfully validates.
    • However, the configure users page still shows that it needs to validate again.
    • Go back to validate and the key is still there so it is saving correctly.

    If I test Tracy's key on an On-Site install it works perfectly. I'm unsure at this point what is going on, but it can't get by the license check in view.configureusers.php for On-Demand. Although from a glance it seems possible that it is failing the initial _licensed_user_count check.

    Hopefully this additional info helps with debugging.

    -Jason

  4. tracycournoyer member avatar

    tracycournoyer

    5 years ago

    Jason,
    How long do you think, before we have a solution?
    Thanks,
    Tracy

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Sorry for delay. We need following information about your sugarcrm instance.

    1) SugarCRM version
    2) SugarCRM flavour(Professional, Enterprise etc).

    Thanks,
    Support

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We have sent you an email please reply.

    Thanks,
    Support

  7. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    As discussed in meeting we have sent you an email.
    You can respond to email directly and we are following you on email.

    Thanks,
    Support

  8. tracycournoyer member avatar

    tracycournoyer

    5 years ago

    I have done what you had said to do. However the problem still remains. I think the issue is that when I tell the previously installed package to delete, it does not. So, when I try to install the new one, it says that it has installed but there is no change to what was already present.

  9. tracycournoyer member avatar

    tracycournoyer

    5 years ago

    We finally got it working, thanks so much for your help.
    The last thing is, we would like to, Now that we got it working, get 30 days free from Today.
    Please let me know what your procedure is in cases such as mine.
    Thanks,
    Tracy

  10. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Done and you can verify,

    Thanks,
    Rolustech Support

  11. tracycournoyer member avatar

    tracycournoyer

    5 years ago

    We finally got it working, thanks so much for your help.
    The last thing is, we would like to, Now that we got it working, get 30 days free from Today.
    Please let me know what your procedure is in cases such as mine.
    Thanks,
    Tracy

    • jason member avatar

      jason Verified Purchase

      5 years ago

      Yes, we did that 2 days ago for you when you got it all working. The trial has been extended until June 11th.

      Thanks!
      -Jason

    • tracycournoyer member avatar

      tracycournoyer

      5 years ago

      Sorry, Hit add comment and for some reason I had it copied in the comment. Sorry I know you did. :) Thanks so much.

    • jason member avatar

      jason Verified Purchase

      5 years ago

      :) No problem. Thank you for being patient.

  12. tracycournoyer member avatar

    tracycournoyer

    5 years ago

    We are having some strange behavior, that may in fact be normal. However we are wondering if we can turn these things off. The first annoying thing is: if we have both our Gmaill open and we open the sugarcrm email, all of our Gmail shows as read, even when it is not read. The other problem or annoyance is if we put something in our Gmail calendar we get a notification that we added this to our calendar from GSync. We know we added this to our calendar, we do not need an email notification telling us we created this. Please let me know if there are settings that we can change?
    Thanks,
    Tracy

  13. tracycournoyer member avatar

    tracycournoyer

    5 years ago

    Just wanted to follow up with my last questions.
    Thanks,
    Tracy

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