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#3480 - Not compatible for Sugar 7.10 - Productive Instance Down

Closed Bug? created by kinamu 5 years ago

Hello Rolustech Support Team,

we have a very big issue for one of our customers productive instande. We installed the latest package RT_GSync_Sugar7V3.7.6 which should support SugarCRM 7.10, after installation and validation of the license key we get an we get an error 500 which renders the application unusable.

In the past we have found out with sugar support that it has to do with the following file:


which has a problem with the file path

in line 58 of this file you have: ... cache/Google_Cache.php if we change it to require_once 'custom/include/Google/google-api-php-client/src/cache/Google_Cache.php'; we at least can log in into the instance.

Please provide a verified fix ASAP, Kind Regards Thomas J. Rychlik

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    5 years ago

    Hi Alexander,

    Thanks for contacting us we have forwarded this issue to our Plugin Team.

    We will get back to you on this issue within 1-2 working days.

    Regards, Rolustech Support

  2. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    5 years ago


    We sent an RT GSync package to you directly on mail, we believe it will solve the problem.

    Please let us know how it went for you once you have completed the installation.

    Regards, Rolustech Support

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