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#3480 - Not compatible for Sugar 7.10 - Productive Instance Down

Closed Bug? created by kinamu a year ago

Hello Rolustech Support Team,

we have a very big issue for one of our customers productive instande.
We installed the latest package RT_GSync_Sugar7V3.7.6 which should support SugarCRM 7.10,
after installation and validation of the license key we get an we get an error 500 which renders the application unusable.

In the past we have found out with sugar support that it has to do with the following file:

custom/include/Google/google-api-php-client/src/Google_Client.php

which has a problem with the file path

in line 58 of this file you have:
... cache/Google_Cache.php
if we change it to
require_once 'custom/include/Google/google-api-php-client/src/cache/Google_Cache.php';
we at least can log in into the instance.

Please provide a verified fix ASAP,
Kind Regards
Thomas J. Rychlik

  1. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi Alexander,

    Thanks for contacting us we have forwarded this issue to our Plugin Team.

    We will get back to you on this issue within 1-2 working days.

    Regards,
    Rolustech Support
    support@rolustech.com

  2. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi,

    We sent an RT GSync package to you directly on mail, we believe it will solve the problem.

    Please let us know how it went for you once you have completed the installation.

    Regards,
    Rolustech Support
    support@rolustech.com

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