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#3480 - Not compatible for Sugar 7.10 - Productive Instance Down
Hello Rolustech Support Team,
we have a very big issue for one of our customers productive instande. We installed the latest package RT_GSync_Sugar7V3.7.6 which should support SugarCRM 7.10, after installation and validation of the license key we get an we get an error 500 which renders the application unusable.
In the past we have found out with sugar support that it has to do with the following file:
custom/include/Google/google-api-php-client/src/Google_Client.php
which has a problem with the file path
in line 58 of this file you have: ... cache/Google_Cache.php if we change it to require_once 'custom/include/Google/google-api-php-client/src/cache/Google_Cache.php'; we at least can log in into the instance.
Please provide a verified fix ASAP, Kind Regards Thomas J. Rychlik
sandraarango
6 years ago
Hi Alexander,
Thanks for contacting us we have forwarded this issue to our Plugin Team.
We will get back to you on this issue within 1-2 working days.
Regards, Rolustech Support support@rolustech.com
6 years ago
Hi,
We sent an RT GSync package to you directly on mail, we believe it will solve the problem.
Please let us know how it went for you once you have completed the installation.
Regards, Rolustech Support support@rolustech.com