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#2629 - Was working, now it's not (suite 7.3.1)
Was working, but we also had issues with the CRON Job using up all the server resources and halting all our sites/systems. So the admin made some changes and I'm hoping to get help making the Gsync work.
sandraarango
7 years ago
Hi,
Please tell which features of the plugin are not working? If no syncing is taking place then please check from your Schedulers module that your Gsync schedulers are working fine.
Also, please share your SuiteCRM and Gmail login details with us at support@rolustech.com so that we can look into the issue.
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
I checked and the schedulers module shows the syncing should be happening. It's not working.
7 years ago
Hi,
Thank you for reaching out.
Please share your SuiteCRM and Gmail login details with us at support@rolustech.com so that our technical team can look into the issue.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
I can screen share and perform work as directed, albeit I can't allow full monitored access because of sensitive information and there's a firewall preventing such access even if we did.
Can we set a time to investigate this?
7 years ago
Hi,
Thank you for your response.
Surely, we can do that as well. Let us consult with our technical team and we will get back to you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
Hi,
Thank you for your patience.
Please let us know time of your availability (according to your time zone) during next week, so we can schedule a meeting.
Also, let us know if you are trialing RT Gsync or if you are an active subscriber because we can not find you in our records.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com