by Rolustech

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#948 - Not syncing google to sugar forbidden. Just started happening. URGENT

Closed Bug? created by elgoots 5 years ago

You guys did a heap of custom work on ours to get it to work properly. It has been working really well over the past 3 or so months since the fix. Syncing has stopped at looking at sugar fatal log i get the following:

Tue Nov 18 03:30:02 2014 [15838][1][FATAL] STARTED: Calendar sync: reece(@.com ( i have hidden the email address from this forum )
Tue Nov 18 03:30:02 2014 [15838][1][FATAL] GOOGLE-TO-SUGAR
Tue Nov 18 03:30:02 2014 [15838][1][FATAL] ERROR:Expected response code 200, got 403


Forbidden


Forbidden


Error 403



I have checked database for errors, done a repair and rebuild in sugar. I have checked ownership and permissions of all files and also made sure nothing in the database tasks were "stuck" or frozen. really need help as we have sales people in different countries and states who cant sync their calendars to head office

  1. elgoots member avatar

    elgoots

    5 years ago

    The previous fix you did for a seperate issue was this ticket:
    https://www.sugaroutfitters.com/support/gmail-sync/781

    might help ring some bells for you as to which customer this is ;)

  2. elgoots member avatar

    elgoots

    5 years ago

    i have also messaged you on skype. i will be online

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We are writing to let you know that Google API for Calendar Sync has been shut down therefore we are doing maintenance to build alternative solution for GSync Plugin Sync.

    Sorry for the inconvenience. We shall get back to you very soon (within few days) with efficient solution and updated package which would be bug free.

    Highly appreciate your patience in this regard.

    Thanks,
    Rolustech Support

  4. elgoots member avatar

    elgoots

    5 years ago

    any news on this? its been more than a few days and we still cant sync for obvious reasons

    • rolustech member avatar

      Rolustech Provider Affiliate

      5 years ago

      Hi,
      Yes we are on right track now! Almost done. Just in testing phase to make sure there would not be any bug when we release it to our clients. We shall update you with updated Package tomorrow hopefully!
      Appreciate your patience in this regard

      Regards
      Rolustech Support

  5. centuryresources member avatar

    CR Dev Verified Purchase

    5 years ago

    Leaving a comment here so we can be updated with the status of the issue

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    This Issues has been resolved and updated packages are sent via Email on all Customers's Email Addresses with all details. Please let us know if observe any issue. We are here to help you out.

    Regards
    Rolustech Support.

  7. centuryresources member avatar

    CR Dev Verified Purchase

    5 years ago

    Not sure if you have been made aware of this yet, but the patch that was emailed out errors on installation on OnDemand. We have submitted a ticket with the error to help with resolution.

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