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#494 - Not possible to edit GMail Credentials within SugarCRM CE 6.5.16

Closed Bug? created by andreas.epping 8 years ago

Hi Folks, I just purchased the trial version and installed it for 2 users in my SugarCRM. Everything is fine up to now. But when I would like to enter the GMail credentials for my user account in SugarCRM (Step 1. of user guide), there is no section titled "Gmail ID" in my user preferences. Please help. Kind regards Andreas

  1. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi,

    Please confirm that you have followed installation guide over here https://www.sugaroutfitters.com/docs/gmail-sync/sugar6-installation-guide particularly step 15 and then you will be able to see Gmail Id and Gmail Pass fields on users edit view.

    Thanks, Support

  2. andreas.epping member avatar

    andreas.epping

    8 years ago

    Thanks for the advice. Now I can enter the credentials. But the sync is not running. I entered my credentials of GMail and testet them. It is OK. I was checking the batch-job in SugarCRM it ist up and running every minute. Unfortunately the contacts of SugarCRM are NOT synced to my GMail account and vice versa are not synced too.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi,

    Can you please share your sugarcrm.log file with us?

    Thanks, Support

  4. andreas.epping member avatar

    andreas.epping

    8 years ago

    Yes of course, here is the section containing errors of GMail plugin: Wed Mar 26 15:21:09 2014 [16136][982a5675-a178-b214-92a8-51fe6b3fb458][FATAL] GSync- Calendar job created Wed Mar 26 15:21:10 2014 [16136][982a5675-a178-b214-92a8-51fe6b3fb458][FATAL] GSync- Contacts job created Wed Mar 26 15:21:10 2014 [16136][982a5675-a178-b214-92a8-51fe6b3fb458][FATAL] GSync- Drive job created Wed Mar 26 15:21:10 2014 [16136][982a5675-a178-b214-92a8-51fe6b3fb458][FATAL] GSync- Archive Emails job created Wed Mar 26 15:21:12 2014 [16136][982a5675-a178-b214-92a8-51fe6b3fb458][FATAL] Email has been sent to support@rolustech.com. Wed Mar 26 15:21:12 2014 [16136][982a5675-a178-b214-92a8-51fe6b3fb458][FATAL] Google Sync installed successfully... Wed Mar 26 15:31:01 2014 [16580][1][FATAL] Job 7858be2a-1a59-f428-67c6-5332e4bdec8c (GSync- Contacts) failed in CRON run Wed Mar 26 15:32:01 2014 [16621][1][FATAL] Job b0bb5e20-18c9-efae-0299-5332e43e30b0 (GSync- Contacts) failed in CRON run Wed Mar 26 15:32:01 2014 [16621][1][FATAL] Job c27842c8-28f4-bdae-defa-5332e4324709 (GSync- Archive Emails) failed in CRON run Wed Mar 26 15:33:02 2014 [16663][1][FATAL] Job a7f7008e-38a4-932a-01cf-5332e5c82d31 (GSync- Archive Emails) failed in CRON run Wed Mar 26 15:33:02 2014 [16663][1][FATAL] Job f1fc6461-a9ce-0930-540d-5332e5d8d735 (GSync- Contacts) failed in CRON run Wed Mar 26 15:34:02 2014 [16705][1][FATAL] Job 2558ec19-c884-4af1-1770-5332e573059b (GSync- Contacts) failed in CRON run Wed Mar 26 15:34:02 2014 [16705][1][FATAL] Job 33ae0569-827a-4306-dbee-5332e5904fd3 (GSync- Archive Emails) failed in CRON run Wed Mar 26 15:35:02 2014 [16751][1][FATAL] Job 7a6ac36d-c10d-4c37-0690-5332e588d11d (GSync- Contacts) failed in CRON run Wed Mar 26 15:35:02 2014 [16751][1][FATAL] Job 931ab9c9-8f01-928f-239f-5332e5b5a3bb (GSync- Archive Emails) failed in CRON run Wed Mar 26 15:36:02 2014 [16782][1][FATAL] Job cf1cd1fb-6b39-06b7-ef3c-5332e5d3187a (GSync- Contacts) failed in CRON run Wed Mar 26 15:36:02 2014 [16782][1][FATAL] Job e5d53bf7-f0bb-a62c-e05a-5332e5e6192d (GSync- Archive Emails) failed in CRON run Wed Mar 26 15:37:02 2014 [16786][1][FATAL] Job 4a879e3c-71a0-a79f-f6aa-5332e68721b1 (GSync- Contacts) failed in CRON run Wed Mar 26 15:37:02 2014 [16786][1][FATAL] Job 6315b028-ca93-6e97-8731-5332e69e05ef (GSync- Archive Emails) failed in CRON run Wed Mar 26 15:38:01 2014 [16791][1][FATAL] Job 8652fee7-90e2-d753-d79a-5332e6424661 (GSync- Contacts) failed in CRON run

    The errors failed in CRON runt continue.

  5. andreas.epping member avatar

    andreas.epping

    8 years ago

    Any more suggestions to my bug?

  6. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi,

    We have seen log(posted by you) but log does not contain any useful information about the issue. Another user is having same problem we are debugging this issue on his system and will get back to you soon.

    Thanks for patience. Support

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