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#961 - Can't get it to work on SugarCRM CE 6.5.18

Closed Installation created by samseidman 4 years ago

Hi

I installed it according to your instructions validated the license, then did a repair and refresh, however it gives me a message saying
Administrator has disabled GSync for this user, contact administrator to enable it.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi,

    You are on right path! Just go under Admin Settings, scroll down and at the bottom of screen see this link "GSync Users Configuration", click on it and then move your desired User to "GSync enabled Users List" and "Save" settings.

    Now your user has access to GSync Module.

    For more details, please follow this URL & Read point 13 -14
    https://www.sugaroutfitters.com/docs/gmail-sync/sugar6-installation-guide

    Please let us know if need any more assitance in this regard, We are here to help you out

    Regards
    Rolustech Support

  2. samseidman member avatar

    samseidman

    4 years ago

    Hi
    I still can't get it to work followed instructions on point 13-14 when I hit refresh does not do anything. and I never get to see the GSync Configuraation part which is shown in Point 14. so no user is being allowed access.

    Can you tell me what to do I can be reached at (416) 398-1700 or we can do a Chat where you can help me do it as it is not working.

    Thanks

    Sam

  3. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi samseidman,

    We have sent you an email to configure Cron Job Setup for Windows, please let us know if it works.

    Regards
    Rolustech Support

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