Member SinceMay 1st, 2014
Last SeenJanuary 2nd, 2018
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Support November 25th, 2016 @ 12:07 pm
7.6.10 please. We are planning on tracking the 7.6 branch until next summer. It was supposed to be an LTS releaseView Comment
Support February 12th, 2016 @ 12:17 pm
Better re-open it because I cannot login again with the password I was using. Also your reset password link is a #. Your confirm email account page gives a SLIM application error message and you haven't replied to my email sent two days ago. Looking like a cancellation coming your way next email.View Comment
Support January 22nd, 2016 @ 11:16 am
No reply from support yet. I still get 'Unable to verify your account. Please provide a valid email address and password.' . I have set a password and you have verified my email address so why am I unable to login?View Comment
Support September 10th, 2015 @ 1:41 pm
These are the steps to reproduce the meeting time change problem, which can now also be demonstrated on the instance we gave you access to:
1 - Enter the Suite calendar and click "Schedule Meeting"View Comment
2 - Create a meeting called "Test Meeting 100" at 10:00 on 15/09/15.
3 - Wait for the Google sync job to run.
4 - Check Google calendar to ensure the meeting has been synced.
5 - Use the Suite calendar to change the meeting start time to 15:00 on 15/09/16.
6 - At this point the Suite calendar will only show "Test Meeting 100" at 15:00.
7 - Wait for Google Sync event.
8 - Check Google calendar. "Test Meeting 100" will now be showing at both 10:00 and 15:00.
9 - Wait for Google sync event.
10 - Check the Suite CRM calendar. "Test Meeting 100" will now be showing at both 10:00 and 15:00. The 10:00 version has been synced back from Google as a result of it not being deleted from Google when the time was first changed.
Support September 9th, 2015 @ 9:12 am
If the date or time of a meeting is changed in SuiteCRM, then a new Google calendar entry is created with the new time, but the old entry is left behind. The redundant entry in the Google calendar then gets synced back to SuiteCRM as a new calendar entry the next time the sync operation is run.View Comment
Please can you advise.
Support August 27th, 2015 @ 9:28 am
1/ For meetings in SuiteCRM there is a limitation that if the status of the Meeting is "Held" it will not be synced. Kindly verify and let us know.
We have tried all SuiteCRM meeting settings and still no meeting events are pulled through to Google Calendar only call events.
2/ There is no relationship of creation of Gmail from the browser. Following is some detail that will explain how Emails with SuiteCRM work.
* GSync only imports emails to SuiteCRM "My Emails" folder.
* GSync does not pick sent/received emails from google and sync it in SuiteCRM. It only imports emails to SuiteCRM which are in inbox of configured Mail >>>Account and are pulled by suiteCRM.
But your website states:
Automatic Email archiving for all the incoming and outgoing emails even if users send and receive emails from Gmail. If you send and receive emails from Gmail then automatically the emails are archived with the associated records in SugarCRM.
NOTE: Works with any Google Apps enabled domain or even if you only have a Gmail account and not Google Apps.
So you are now saying that the CRM is not able to archive email sent using a synched Gmail account?
This is fundamental - we need to record in CRM related accounts/contacts both outgoing and incoming emails from the synched Gmail account.
Support August 26th, 2015 @ 12:27 pm
Did you mean that calender events created in SuiteCRM are not syncing in Google and Calender events created in Google are syncing in SuiteCRM ? So it >>mean your Sync is working only one way i.e Google to SuiteCRM ?
If it is so then we have to figure it out on your SuiteCRM instance that why your SuiteCRM to Google Sync is not working.
Calls logs created in SuiteCRM do sync to Google calendar correctly but meeting entries do not.
Can you kindly explain the part, "Emails sent from Google web client are not picked up in SuiteCRM (seems to ignore the configured sent mail folder)"
If you create a Gmail in a browser then this does not show up in the SuiteCRM email client even though the sent mail folder has been configured in the settings.View Comment
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