by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#1665 - Installed but it does not appear to be syncing

Closed Installation created by kaitlinostler 6 years ago

I installed it onto my instance of sugar and added my Gmail information in my profile. I tested the connection and received a successful response but I didn't have a pop-up asking me to allow access. Instead it takes me to a blank screen in sugar. I have enabled pop-ups and have tried the sync in two different browsers. Can you help me troubleshoot?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi kaitlinostler

    Firstly please confirm that in your Browser settings, popups are allowed. Because if popups are blocked for browsers then you wont be taken to popup screen which asks allowing access to Google.

    Secondly, Please send us screenshot here for the blank screen you receives. In Ideal scenario, it takes you on a screen with blue button to "Allow" access.

    Hope it helps.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    HI Kaitlin,

    As per our Email Communication your issue has been resolved therefore closing this case.

    Please let us know in future if you need any kind of help regarding RT GSync and We shall help you out instantly.

    Regards Rolustech Support.

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