by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#1569 - Trouble installing

Closed Installation created by cnddev 7 years ago

I have attempted to install this addon multiple times now, would really like this to work for our team.
However I believe I have now corrupted the installation and would like some help to install once and for all. Please advise. Thanks in advance

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    7 years ago

    Hi cnddev,

    Can you Please let us know what actually the issue you are facing.? You can go through our Installation Guide in which step by step all instructions are mentioned with the help of screen shots:

    Sugar 6 Installation Guide:

    Sugar 7 Installation Guide:

    You can uninstall the package and install again. If still you face any issue please write us down.

    Regards Rolustech Support

  2. cnddev member avatar


    7 years ago

    Hi, thanks for your response.

    When attempting to install, I get the following error.

    Including: cache/upgrades/temp/kGAWB4/scripts/pre_install.php RT GSync Package is already installed, first UnInstall it

    Although I have attempted to install in the past, I do not have the addon currently installed. The path listed in the error message does not appear to be a valid path, the files are not there.

    Not sure how to proceed? please advise, we really would like this to work for us.

    Thank in advance.

  3. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    7 years ago


    We firstly need your instance access to look into the issue. It seems you installed the package in past or patch on the same instance and that one is not un installed yet properly so previous one need to uninstalled first properly. We will update you once We will look into your instance for the issue so provide us following details:

    1- Sugar Instance URL 2- CPanel Access, (in case We need to access it)

    Provide above mentioned details on

    Regards Rolustech Support

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