by Rolustech

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#1713 - License Key not validating

Closed Bug? created by Fenix Net Solutions 3 years ago

I have installed the plugins but cannot get the key validated. I've hit 'renew' several times and have tried different keys and nothing. Please help.

  1. jason member avatar

    jason Verified Purchase

    3 years ago

    Hi there,

    I'm Jason from SugarOutfitters and jumping in to help on this case. This can happen for the following reasons:

    • The server can't connect to sugaroutfitters.com
    • php_curl is not enabled
    • config_override.php in the root Sugar folder is not writable by Apache or web server

    Hopefully one of these points to the right issue!

  2. rolustech member avatar

    Rolustech Provider Affiliate

    3 years ago

    HI Info56,

    We can see in customer logs that your license Key is valid and active and successfully validated.

    Can you please double check in your instance that are you able to see access RT GSync Users Configuration screen? If not then please send us screenshot for the issue you are facing,

    We shall help you out accordingly

    Regards
    Rolustech Support

  3. rolustech member avatar

    Rolustech Provider Affiliate

    3 years ago

    Hi,

    Can you please let us know if you need any further help or should we close the case now?
    Regards
    Rolustech Support

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