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#1207 - GSynch Issue - Why its not working
Hi! After spending a while with Maria @ Rolustech, investigating why our Gmail synch isnt working with Sugar and hasnt been for quite a while, she brought to my attention that he was getting the following error:
'Error Free Trial was cancelled. Please purchase a new license on SugarOutfitters to continue usage'. The validation key associated is: 299d3d97aa2dcf1c0c45d8327fc97f7f
I think there was some confusion on my part with regards to getting to grips with Sugar, yourselves and general processes for both. Can we please resume either the trial or be billed for Gsynch, for 12 licences I think it is.....
Please advise me at your earliest convenience our next course of action and indeed, your own - thanks and apologies in advance for any confusion.
sandraarango
9 years ago
Hi everyone, Jo accidentally posted this in the SugarChimp portal so I happened to see it. Their trial was cancelled at some point and all they needed to do was start a new one, which it looks like they did. Here's the link to the other conversation: https://www.sugaroutfitters.com/support/SugarChimp/1206
This can be closed.
9 years ago
Thanks Chad for the update. We are closing this ticket now.
@Jo, Please do let us know if need any kind of help. We are here to help you out regarding GSync.
Regards Rolustech Support
9 years ago
I have posted another issue as the Gsynch isnt working still despite along time chatting to Jason on chat and going through Sugar - can you please see post #1211?