by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#1146 - Every step followed exactly - still not syncing

Closed Bug? created by mikeg 7 years ago

I've followed every step precisely for sugarondemand 7 and when i create a calendar item in sugar it is still not syncing up with my google calendar. what logs or screen shots do you need to troubleshoot?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi MIkeg,

    Please make sure Schedulers are working under Schedulers section. Also make sure your Gmail ID is authenticated properly by following all steps mentioned in installation Guide.

    If above steps are all done then send us your instance URL and credentials to do troubleshooting for your instance instantly.

    Regards Rolustech Support

  2. mikeg member avatar

    mikeg

    7 years ago

    My contacts are syncing find. but not my calendar. its giving me the following errors in the logs.

    Tue Feb 10 08:08:24 2015 [30594][1][FATAL] GOOGLE-TO-SUGAR Tue Feb 10 08:08:24 2015 [30594][1][FATAL] COMPLETED: Contacts sync: admin(xxxxx@xxxxxxxx.com) <-credentials omitted Tue Feb 10 08:08:25 2015 [30594][1][FATAL] STARTED: Calendar sync: admin(xxxxx@xxxxxxx.com) <- credentials omitted Tue Feb 10 08:08:25 2015 [30594][1][FATAL] GOOGLE-TO-SUGAR Tue Feb 10 08:08:25 2015 [30594][1][FATAL] No google auth credentials saved for userID : 1 Tue Feb 10 08:08:25 2015 [30594][1][FATAL] Job 6ba54d9b-0072-aea3-0341-54da2cf0371e (GSync- Calendar) failed in CRON run

  3. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi mikeg

    Your log is showing that Gmail Authentication is not successfully and it is showing "No google auth credentials saved for userID : 1" you need to perform Gmail If Authentication or send us your instance details and We will do it for you

    Regards Rolustech Support

  4. mikeg member avatar

    mikeg

    7 years ago

    I need to know how exactly to do this so that i can do it for the rest of my users as well. I have the google auth credentials saved or how would it be syncing my google contacts but not my calendar. can you explain what "Gmail If Authentication" is and how to perform it?

  5. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi mikeg,

    We need to access your Sugar Instance to have a look at the problem regarding Calendar Sync. Please share with us these Instance URL & credentials at support@rolustech.com to resolve the problem instantly.

    Regards Rolustech Support

  6. mikeg member avatar

    mikeg

    7 years ago

    Sent via email.

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