RT GSync: Google Calendar, Contacts, Drive Sync

by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#3415 - Problems with Plugin on SugarCRM OnDemand instance

Closed Bug? created by kinamu 6 years ago

Hello,

I've installed the Plugin on a SugarCRM on Demand Instance, Sugar Vanilla 7.9.2.0 Ent. We need to test it and make it available for a customer as soon as possible.

Unfortunatley after insallation, repair and rebuild and configuration of the plugin we get an http Error 500 Code:

According to the logs we got from sugarcrm for this instance, we get the following error: [2017-11-13T15:28:42+00:00] [error] [host contentgarden.demo.sugarcrm.eu] [client 86.217.148.124] PHP Fatal error: require_once(): Failed opening required 'cache/Google_Cache.php' (include_path='/mnt/sugar/shadowed/contentgarden.demo.sugarcrm.eu/custom/include/Google/google-api-php-client/src:/mnt/sugar/7.9.2.0/ent:/mnt/sugar/7.9.2.0/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/shadowed/contentgarden.demo.sugarcrm.eu/custom/include/Google/google-api-php-client/src/Google_Client.php on line 58, referer: https://demobuilder.sugarcrmdemo.com/?id=59df7a567d10c97ec1ddd9f1

[2017-11-13T15:28:42+00:00] [error] [host contentgarden.demo.sugarcrm.eu] [client 86.217.148.124] PHP Warning: require_once(cache/Google_Cache.php): failed to open stream: operation failed in /mnt/sugar/shadowed/contentgarden.demo.sugarcrm.eu/custom/include/Google/google-api-php-client/src/Google_Client.php on line 58, referer: https://demobuilder.sugarcrmdemo.com/?id=59df7a567d10c97ec1ddd9f1

Please advise on what to do. You can contact me directly under: thomas.rychliik@kinamu.com or +43 676 835 65 611

Kind Regards Thomas J. Rychlik

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    6 years ago

    Your issue has been reported. We shall get back to you soon.

  2. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    6 years ago

    Hi,

    Support team has requested a backup of your On-demand instance. Kindly share the backup at support@rolustech.com so we can proceed.

    Thanks.

    Regards, Rolustech Support.

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

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