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#3415 - Problems with Plugin on SugarCRM OnDemand instance

Closed Bug? created by kinamu a year ago

Hello,

I've installed the Plugin on a SugarCRM on Demand Instance, Sugar Vanilla 7.9.2.0 Ent.
We need to test it and make it available for a customer as soon as possible.

Unfortunatley after insallation, repair and rebuild and configuration of the plugin we get an http Error 500 Code:

According to the logs we got from sugarcrm for this instance, we get the following error:
[2017-11-13T15:28:42+00:00] [error] [host contentgarden.demo.sugarcrm.eu] [client 86.217.148.124] PHP Fatal error: require_once(): Failed opening required 'cache/Google_Cache.php' (include_path='/mnt/sugar/shadowed/contentgarden.demo.sugarcrm.eu/custom/include/Google/google-api-php-client/src:/mnt/sugar/7.9.2.0/ent:/mnt/sugar/7.9.2.0/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/shadowed/contentgarden.demo.sugarcrm.eu/custom/include/Google/google-api-php-client/src/Google_Client.php on line 58, referer: https://demobuilder.sugarcrmdemo.com/?id=59df7a567d10c97ec1ddd9f1

[2017-11-13T15:28:42+00:00] [error] [host contentgarden.demo.sugarcrm.eu] [client 86.217.148.124] PHP Warning: require_once(cache/Google_Cache.php): failed to open stream: operation failed in /mnt/sugar/shadowed/contentgarden.demo.sugarcrm.eu/custom/include/Google/google-api-php-client/src/Google_Client.php on line 58, referer: https://demobuilder.sugarcrmdemo.com/?id=59df7a567d10c97ec1ddd9f1

Please advise on what to do.
You can contact me directly under: thomas.rychliik@kinamu.com or +43 676 835 65 611

Kind Regards
Thomas J. Rychlik

  1. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Your issue has been reported. We shall get back to you soon.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi,

    Support team has requested a backup of your On-demand instance. Kindly share the backup at support@rolustech.com so we can proceed.

    Thanks.

    Regards,
    Rolustech Support.

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