by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#3415 - Problems with Plugin on SugarCRM OnDemand instance

Closed Bug? created by kinamu 4 years ago


I've installed the Plugin on a SugarCRM on Demand Instance, Sugar Vanilla Ent. We need to test it and make it available for a customer as soon as possible.

Unfortunatley after insallation, repair and rebuild and configuration of the plugin we get an http Error 500 Code:

According to the logs we got from sugarcrm for this instance, we get the following error: [2017-11-13T15:28:42+00:00] [error] [host] [client] PHP Fatal error: require_once(): Failed opening required 'cache/Google_Cache.php' (include_path='/mnt/sugar/shadowed/') in /mnt/sugar/shadowed/ on line 58, referer:

[2017-11-13T15:28:42+00:00] [error] [host] [client] PHP Warning: require_once(cache/Google_Cache.php): failed to open stream: operation failed in /mnt/sugar/shadowed/ on line 58, referer:

Please advise on what to do. You can contact me directly under: or +43 676 835 65 611

Kind Regards Thomas J. Rychlik

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Your issue has been reported. We shall get back to you soon.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago


    Support team has requested a backup of your On-demand instance. Kindly share the backup at so we can proceed.


    Regards, Rolustech Support.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Been trying to get this to work for two weeks. Very little support. I hope it works but to this day, it does not." - meyerwells

    Read More Reviews