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#947 - Not Syncing

Closed Bug? created by tcrews 7 years ago

All steps ok except when Test Connection pushed sends me to user list in Sugar. Clicking on user sends me back to test page.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi tcrews

    Can you please share with us credentials of your sugar Instance so that we can have a look on root cause of the issue. Please email us at support@rolustech.com for your SugarCRM Instance URL and credentials to login.

    Looking Forward

    Regards Rolustech Support

  2. tcrews member avatar

    tcrews

    7 years ago

    The problem still exists

  3. markhalliwell member avatar

    markhalliwell

    7 years ago

    Hi,

    I'm experiencing the same problem.... entered Gmail details and pressed "Test Connection" and ended up on a list of users.

    If I may make an observation, as good as your tech support appears to be based on comments I read, it is somewhat frustrating that many of the solutions are not shown on the forum for use by others. A lot of issues seem to be fixed by private messages or granting access to SugarCRM installations which is great for the individuals concerned but does nothing to serve others who have the same problem. It also adds to your support costs as you need to work with more people on a one-to-one basis.

    Regards,

    Mark

  4. markhalliwell member avatar

    markhalliwell

    7 years ago

    I should have added that I'm using SugarCRM CE 6.5.16 which is hosted on our ownUbuntu/Linux v14.04 server

  5. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    We are writing to let you know that Google API for Calendar Sync has been shut down therefore we are doing maintenance to build alternative solution for GSync Plugin Sync.

    Sorry for the inconvenience. We shall get back to you very soon (within few days) with efficient solution and updated package which would be bug free.

    Highly appreciate your patience in this regard.

    Thanks, Rolustech Support

  6. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    This Issues has been resolved and updated packages are sent via Email on all Customers's Email Addresses with all details. Please let us know if observe any issue. We are here to help you out.

    Regards Rolustech Support.

  7. tcrews member avatar

    tcrews

    7 years ago

    I sent an email with the errors I received when I tried to install. Something like app not allowed.

  8. tcrews member avatar

    tcrews

    7 years ago

    Scanning Package

    Installation failed!

    The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

    The Sugar Open Cloud package loading policies are detailed in the SugarCRM Knowledge Base. The available restrictions and exceptions are detailed in the SugarCRM Developer Zone.

    File Issues Files/custom/include/Google/google-api-php-client/README Invalid file extension Files/custom/include/Google/google-api-php-client/NOTICE Invalid file extension Files/custom/include/Google/google-api-php-client/src/contrib/Google_ShoppingService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_AdexchangebuyerService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_BigqueryService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_AdsensehostService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_UrlshortenerService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_AndroidpublisherService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_AdsenseService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_GanService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_DriveService.php Invalid usage of a function get() Invalid usage of a function touch() Invalid usage of a function copy() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_MirrorService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_Oauth2Service.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_LicensingService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_LatitudeService.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_TaskqueueService.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_BooksService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_GamesService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_TasksService.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_CalendarService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_BloggerService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_AnalyticsService.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_SiteVerificationService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_FusiontablesService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_GroupssettingsService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_ResellerService.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_StorageService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_DfareportingService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_FreebaseService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_PlusService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_OrkutService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_AdExchangeSellerService.php Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_ModeratorService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_PredictionService.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/contrib/Google_ComputeService.php Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/io/cacerts.pem Invalid file extension Files/custom/include/Google/google-api-php-client/src/io/Google_CurlIO.php Invalid usage of a function error_log() Files/custom/include/Google/google-api-php-client/src/Google_Client.php Invalid usage of a function file_exists() Invalid usage of a function $authClassName() Files/custom/include/Google/google-api-php-client/src/cache/Google_ApcCache.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/cache/Google_Cache.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/cache/Google_MemcacheCache.php Invalid usage of a function get() Files/custom/include/Google/google-api-php-client/src/cache/Google_FileCache.php Invalid usage of a function file_exists() Invalid usage of a function is_dir() Invalid usage of a function mkdir() Invalid usage of a function is_dir() Invalid usage of a function touch() Invalid usage of a function unlink() Invalid usage of a function clearstatcache() Invalid usage of a function get() Invalid usage of a function file_exists() Invalid usage of a function is_readable() Invalid usage of a function filemtime() Invalid usage of a function file_get_contents() Invalid usage of a function is_dir() Invalid usage of a function mkdir() Invalid usage of a function file_put_contents() Invalid usage of a function unlink() Files/custom/include/Google/google-api-php-client/src/service/Google_Model.php Invalid usage of a function $type()

  9. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    We are investigating the issue against your SugarOnDemand Instance. Because it is working fine for onSite Users.

    Regards Rolustech Support

  10. tcrews member avatar

    tcrews

    7 years ago

    Any update?

  11. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi

    Please wait, We are investigating the work around for Sugar OnDemand User.

    Regards Rolustech Support

  12. tcrews member avatar

    tcrews

    7 years ago

    Any Update?

  13. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    Yes we are done with all issues and going to release it within couple of hours after Smoke testing.

    Regards Rolustech Support

  14. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    HI tcrews,

    We have accessed your provided credentials, uploaded the latest patch and created our Test User to make sure every thing is working fine at your end and it seems fine now

    Now you just need to login into account, Go under Profile settings and do Test Connection by inserting your Gmail ID and Password. Now save the settings and it will take you on popup to allow access. (Make sure you have already allowed popups in your browser)

    Please let us know if you observe any issues. We shall also send you updated package via Email for future user, once you will approve the package which is installed under your Sugar Instance.

    Regards Rolustech Support

    • tcrews member avatar

      tcrews

      7 years ago

      Appears to be catching up with old meetings from Sugar to Google. Do I need to do anything at Google to get sync from Google to Sugar?

  15. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Sound good!

    No you do not need to do any thing to get sync from Google to Sugar. It will automatically sync your Google Records to Sugar whenever Schedular will execute after 5 to 10 mins.

    Please let us know if need any further help. Regards Rolustech Support

  16. tcrews member avatar

    tcrews

    7 years ago

    All working. Thank you

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