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#2490 - Cannot add users to GSync

Closed Bug? created by provalida 6 years ago

Hello, we cannot add users to the Gsync configuration. We drag and drop them to the enabled list, save and when reloading the page, they not in the enabled list anymore.

In rare cases (every 20-30 times) we can save users, but this is a big hindrance. We are on sugar Pro with Chrome 53, and when we enable Error log level, we get the following in the Sugar Log: An exception happened: ( 404: no_method)Could not find a route with 2 elements

Greets, Mark provalida GmbH

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    6 years ago

    Hi Mark,

    Please share your Sugar backup with us at so that we can look into the issue and fix it. Or you can share your server's SSH credentials and we'll take the backup ourselves.

    Thank you.

    Kind Regards, Rolustech Support Email: Website:

  2. provalida-primary-contact member avatar


    6 years ago

    hi, sorry for the wait, we had to talk to the customer first. We cannot provide you with an instance backup or direct access here. Can we review this through a web sesssion?

    Greets, Mark

  3. Hammad member avatar


    6 years ago


    Sure, we can do that. Please drop an email at with a time of your availability so that we can schedule a screen sharing session for you.

    Thank you.

    Kind Regards, Rolustech Support Email: Website:

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