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#477 - Google sync not working

Closed Installation created by Sugarfactory 5 years ago

Hi,

We have installed the google sync plugin. After few attempts the installation was done successfully. We followed your guide and set up one user. Then we tried to sync events and emails, but with no success either way. It seems that the problem is somewhere in the scheduler, at least that's what sugarcrm.log suggests (see below). Could you please give us some advice?

Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 2a15a01f-7c73-9b7b-a916-53277038aa
a4 (GSync- Calendar) failed in CRON run
Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 3634dd0a-e577-5fc4-1238-53277014bd
4b (GSync- Contacts) failed in CRON run
Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 3d486150-2a35-9396-31df-532770d616
e8 (GSync- Drive) failed in CRON run
Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 42cb2f36-764f-6bad-b1d1-5327705bbf
e1 (GSync- Archive Emails) failed in CRON run

Thanks a lot

Petr Safranek

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Can you please confirm that you are not using SuiteCRM? as compatibility with SuiteCRM is not tested yet.
    If you are not using SuiteCRM then please share following info with us :
    SugarCRM version
    SugarCRM edition (pro,ent,ce etc)
    GSync plugin version

    Thanks,
    Support

    • sugarfactory member avatar

      Sugarfactory

      5 years ago

      Hi,

      It is SugarCRM CE version 6.5.16. The version of GSync plugin should be the latest. We downloaded it only a few days ago.

      Thanks

      Petr

    • sugarfactory member avatar

      Sugarfactory

      5 years ago

      Hi,

      The GSync plugin version is 1.8, according to manifest.php. Could you please have a look at it? It's getting to be urgent.

      Thanks

      Petr

  2. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We can arrange a screen sharing session for you tomorrow(2014-03-20) between 01 PM - 03 PM GMT.
    Please confirm by replying on support email address(support@rolustech.com).

    Thanks,
    Support

    • sugarfactory member avatar

      Sugarfactory

      5 years ago

      Hi,

      I have sent you confirmation and now I'm waiting for instructions. If convenient for you, it would be best if we could arrange it to 1pm GMT (12am CET).

      Thanks

      Petr

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Email has been sent to you and further we will be communicating on email.

    Thanks,
    Support

  4. sugarfactory member avatar

    Sugarfactory

    5 years ago

    Hi,

    Any news regarding out gsync issue? It's been a week since your last update. We really need to get it working soon.

    Thanks and regards

    Petr

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,
    Email is sent regarding your issue. Please reply at your earliest.

    Thanks,
    Support

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