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#477 - Google sync not working

Closed Installation created by Sugarfactory 9 years ago

Hi,

We have installed the google sync plugin. After few attempts the installation was done successfully. We followed your guide and set up one user. Then we tried to sync events and emails, but with no success either way. It seems that the problem is somewhere in the scheduler, at least that's what sugarcrm.log suggests (see below). Could you please give us some advice?

Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 2a15a01f-7c73-9b7b-a916-53277038aa a4 (GSync- Calendar) failed in CRON run Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 3634dd0a-e577-5fc4-1238-53277014bd 4b (GSync- Contacts) failed in CRON run Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 3d486150-2a35-9396-31df-532770d616 e8 (GSync- Drive) failed in CRON run Mon Mar 17 23:01:02 2014 [2786][1][FATAL] Job 42cb2f36-764f-6bad-b1d1-5327705bbf e1 (GSync- Archive Emails) failed in CRON run

Thanks a lot

Petr Safranek

Rolustech Verified Purchase
9 years ago

Hi,

Can you please confirm that you are not using SuiteCRM? as compatibility with SuiteCRM is not tested yet. If you are not using SuiteCRM then please share following info with us : SugarCRM version SugarCRM edition (pro,ent,ce etc) GSync plugin version

Thanks, Support

reply
- Sugarfactory
  9 years ago
  
  Hi,
  
  It is SugarCRM CE version 6.5.16. The version of GSync plugin should be the latest. We downloaded it only a few days ago.
  
  Thanks
  
  Petr
  
  reply
- Sugarfactory
  9 years ago
  
  Hi,
  
  The GSync plugin version is 1.8, according to manifest.php. Could you please have a look at it? It's getting to be urgent.
  
  Thanks
  
  Petr
  
  reply
Rolustech Verified Purchase
9 years ago

Hi,

We can arrange a screen sharing session for you tomorrow(2014-03-20) between 01 PM - 03 PM GMT. Please confirm by replying on support email address(support@rolustech.com).

Thanks, Support

reply
- Sugarfactory
  9 years ago
  
  Hi,
  
  I have sent you confirmation and now I'm waiting for instructions. If convenient for you, it would be best if we could arrange it to 1pm GMT (12am CET).
  
  Thanks
  
  Petr
  
  reply
Rolustech Verified Purchase
9 years ago

Hi,

Email has been sent to you and further we will be communicating on email.

Thanks, Support

reply
Sugarfactory
9 years ago

Hi,

Any news regarding out gsync issue? It's been a week since your last update. We really need to get it working soon.

Thanks and regards

Petr

reply
Rolustech Verified Purchase
9 years ago

Hi, Email is sent regarding your issue. Please reply at your earliest.

Thanks, Support

reply