by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#1096 - Gmail Contacts syncing but Acitivities don't

Closed Bug? created by tmattos 7 years ago

Hi, when I create a meeting on Sugar the meetings are not syncing with Google Calendar, but Contacts is ok. I activated everything, checked Gmail ID and password.... but nothing happens. In sugarcrm.log file I found the following error:

01/19/15 11:17:16 [13128][1][FATAL] STARTED: Calendar sync: tmattos(rafael@lampadaglobal.com) 01/19/15 11:17:16 [13128][1][FATAL] GOOGLE-TO-SUGAR 01/19/15 11:17:16 [13128][1][FATAL] No google auth credentials saved for userID : 1 01/19/15 11:17:16 [13128][1][FATAL] Job 8eb361a0-3e80-016a-958f-54bd0320adf8 (GSync- Calendar) failed in CRON run

Strange, because actually there is credentials for userID: 1

I'm executing the SugarCRM on my Desktop before put in production, see my specs

SugarCRM 7.2.2.0 PHP 5.3.8 MySQL 5.5.16

The code that register this error on sugarmcrm.log ask for informations save in the following fields:

$user->gdrive_access_code $user->gdrive_refresh_code $user->gdrive_auth_created $user->gdrive_auth_expires_in

These values of these fields are NULL in my database.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    Can you Please let us know that When you installed GSync Package into your Sugar?

    Also Can you Plase give us your Instance URL and Credentials to investigate the issue by logging in into your Sugar It seems your Google Authentication is not successful. Please Email us at support@rolustech.com with above mentioned details, in refrence of this Conversation.

    Regards Rolustech Support

  2. tmattos member avatar

    tmattos

    7 years ago

    Hi, I just sent you an email with the information required.

  3. abtdoug member avatar

    abtdoug

    7 years ago

    I replied back, asking for the IP address you will be using to connect from.

    Doug

  4. mikeg member avatar

    mikeg

    7 years ago

    I'm having the EXACT same problem did you find a solution?

  5. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mikeg,

    Can you please email us at support@rolustech.com with details Because the above mentioned was an issue related to Gmail Authentication at user side which has been resolved now.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Been trying to get this to work for two weeks. Very little support. I hope it works but to this day, it does not." - meyerwells

    Read More Reviews