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#1399 - RT GSync Doesn't Work

Closed Bug? created by scattergood 4 years ago

I installed the OnSite v6 version of the module and the RT Sync doesn't show in my user settings.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Scattergood,

    kindly check that the following actions have been performed :

    1) Verify that under GSync "Preferences" screen, all options (Check boxes) to Sync data are checked.
    2) Check that GSync related Schedulers are "Active" (under Admin Settings -> Schedulers).
    3) Make sure that on your Sugar Instance "Sugar Default Schedulers" are running at regular intervals. If not, then please setup Cron Job at your server and test. If issue persists then submit a case.

    For more details you can visit our FAQs section :
    https://www.sugaroutfitters.com/docs/gmail-sync/faqs

    Also visit our following URLs to make sure that you have followed all the steps correctly:
    Installation Guide
    https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-installation-guide

    User Guide
    https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-user-guide

    If you still feel any confusion or problem after going through above details then please let us know

    Hope this information is helpful for you.

    Regards,
    Rolustech support.

  2. scattergood member avatar

    scattergood

    4 years ago

    I have followed your setup steps above to no avail. Here is the settings screen:

    http://tinypic.com/view.php?pic=nyhfsz&s=8#.VX71HDPbLFp

    And here is the scheduler:

    http://i58.tinypic.com/549b1x.png

    And here is the settings screen of me as a user, no RG GSync section is showing up:

    http://i60.tinypic.com/ev9r1k.png

  3. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Your this image (http://i60.tinypic.com/ev9r1k.png) shows that you have not completed your installation steps correctly therefore Its obvious that your GSync wont work

    Please follow following URL ALL Steps. Specially Step 8 to Onwards (Mandatory). you need to go under studio module to insert new panel for gsync, all details are mentioned in following url on step 8 to onwards

    https://www.sugaroutfitters.com/docs/gmail-sync/sugar6-installation-guide

    please let us know if need any further assistance in this regard.

  4. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Scattergood,

    Please let us know if your issue has been resolved or you need any further help.
    If not then we shall close this case.

    Thank You,
    Rolustech Support

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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