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#2621 - RT Gsync didn't work on SuiteCRM 7.7.6

Closed Installation created by agonzalez 5 years ago

We are trying to SuiteCRM GSync RT 7.7.6 and does not work. The log suitecrm.log has multiple errors and the module does not work. We have carefully followed the installation guide. Our environment is:

7.7.6 SuiteCRM PHP 7.0.12 MySQL 5.7.15 Debian 8 Jessie

ERROR LOG:


Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:13 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link user_sync Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link campaign_contacts Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec

Sun October 23 2016 18:14:14 [17245] [954DE1CE-E5C0-488B-AC13-49AC7BDB863D] [ERROR] Unable to get proper side for link accounts_colab_aec

Este se corresponde simplemente con la opciĆ³n de "test account" en el perfil del usuario.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We have sent you the latest package of RT Gsync along with some instructions. Please follow the instructions.

    Let us know if you require and further assistance.

    Thank you.


    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

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