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#713 - Wont install

Closed Installation created by matthewr 7 years ago

This wont install it gets stuck at 82% and wont complete?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mathew, we are sorry to hear that it is not installing, kindly respond to our following query to investigate the issue....

    SugarCRM version: ? Sugar Log if you can find any?

    Thanks, Rolustech Support

  2. matthewr member avatar

    matthewr

    7 years ago

    Mon Aug 11 08:24:38 2014 [17982][-none-][FATAL] SECURITY: User authentication for admin failed Mon Aug 11 08:24:38 2014 [17982][-none-][FATAL] FAILED LOGIN:attempts[1] - admin Mon Aug 11 08:26:01 2014 [17977][1][FATAL] Error creating table: rt_gsync: Query Failed:CREATE TABLE rt_gsync (id char(36) NOT NULL ,name varchar(255) NULL ,date_entered datetime NULL ,date_modified datetime NULL ,modified_user_id char(36) NULL ,created_by char(36) NULL ,description text NULL ,deleted bool DEFAULT '0' NULL ,assigned_user_id char(36) NULL ,calendar_google bool DEFAULT '1' NULL ,calendar_sugar bool DEFAULT '1' NULL ,calendar_meetings bool DEFAULT '1' NULL ,calendar_calls bool DEFAULT '1' NULL ,calendar_tasks bool DEFAULT '1' NULL ,contacts_google bool DEFAULT '0' NULL ,contacts_sugar bool DEFAULT '1' NULL ,documents_google bool DEFAULT '1' NULL ,documents_sugar bool DEFAULT '1' NULL ,activate_calendar bool DEFAULT '1' NULL ,activate_contacts bool DEFAULT '1' NULL ,activate_documents bool DEFAULT '1' NULL ,activate_archive_emails bool DEFAULT '1' NULL , PRIMARY KEY (id), KEY idx_rt_gsync_tmst_id (team_set_id)) CHARACTER SET utf8 COLLATE utf8_general_ci::: MySQL error 1072: Key column 'team_set_id' doesn't exist in table

    thats from the log . vesion 6.5.17 sugar

  3. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    We have tried multiple options but could not find your issue in any case, Can you please provide us eith the login credentials of your instance or provide us the backup on support@rolustech.com.

    Thanks, Rolustech Support

  4. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mathew, Hope you are well. We have check your instance and identified following solution...

    Looks like you are trying to install Sugar_7plus_GSync_v2.1.1.zip instead of Sugar_6plus_GSync_onsite_v1.8.2.zip. Kindly get the right download which is compatible with your SugarCRM Instance and it will work fine.

    Thanks, Rolustech Support

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