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#352 - Calendar works, but contacts not
Calendar works, but contacts are nots syncornized: http://www.webpagescreenshot.info/img/52cfc8feacb683-35596620 http://www.webpagescreenshot.info/img/52cfc97eeba473-35545509
sandraarango
9 years ago
Hi,
we need following information about your sugar instance 1. Sugar Ondemand or onsite? 2. Sugar version?
As per your settings , contacts will only be synced From Sugar to Google. Can you please confirm from Gmail interface by visiting this url https://mail.google.com/mail/u/0/?shva=1#contacts that you don't have any contact synced from Sugar?
Thanks,
9 years ago
1 Onsite 2 6.5.9 (Build 8653)
9 years ago
Yes I checked google contacts there arent new contacts created in sugar
9 years ago
Hi,
If this is the case then we have to check sugarcrm log file, can you please share your sugarcrm log file at support@rolustech.com so we can dig into this issue.(you can find log file at root directory of your sugar instance named as sugarcrm.log)
Thanks,
9 years ago
I am having the exact same problem. You can see my logfile here:
http://crm.hivemindnetwork.com/sugarpub.txt
I'm looking at the timezone issue now but don't believe that's the problem as calendar syncs ok but contacts don't.
Please help :)
9 years ago
So actually, it does work when I looked again, but only from google to sugar, NOT from sugar to google which is mainly what I want (as I add most contacts using my Mac address book).
Please help
9 years ago
Hi vytenis,
One of our customers was having same issue and we have resolved his issue , please visit https://www.sugaroutfitters.com/support/gmail-sync/355 may it helps you.
If still you have any issue please let us know. Thanks, Support
9 years ago
Yes, after change https setting it works.Thanks for all.