by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

Free Trial

By clicking you consent to share your profile with the developer

#1187 - Help getting Gsync working with Sugar 7

Closed Bug? created by jons1 7 years ago

Hey Guys,

Wanting to get this up and running with sugar 7 so I can trial before purchase, have the latest version of sugar installed.

I have followed the guide to the letter and when I go to "Test Connection" http://i.imgur.com/5Rd8CqF.png I have attached the link to the screenshot above with the message I get back and the chrome dev tools snapshot You can see we get an empty response back..

I have turned off "secure logins" within Gmail, to allow less secure services to connect to the account.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Jons1,

    It seems there is some configuration issue. We need to access your Sugar Instance to figure out the issue instantly. Please do Email us at support@rolustech.com with Credentials and Sugar Instance Details. We shall get back t you with our feedback instantly.

    Regards Rolustech Support

  2. jons1 member avatar

    jons1

    7 years ago

    Hey Guys,

    the sugar login details for the acocunt:

    crm.chaseedwards.com.au username: NSWCECalendar password: Chase2015

    Thank you

  3. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Please give Admin rights access to this User As we want to access Module Loader to check the installed package

  4. jons1 member avatar

    jons1

    7 years ago

    Sorry about that, I have given the account System Administrator Rights

  5. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Jons1,

    We are looking into this issue and We shall get back to you soon with our recommendations for you.

    Regards Rolustech Support

  6. jons1 member avatar

    jons1

    7 years ago

    Hey Guys

    Is there any update with this?

  7. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Yes, Technical Support team is looking into this. We shall update you very soon

  8. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Jons,

    Please have a look on following comments by our Technical Support team,

    1- Ignore the Test Connection message, just click on Test Connection button and if this [Object][object] message appears, click on Ok 2- Now "Save" the Profile settings and it will take you on Popup Screen for Gmail Id Authentication without any issue. [Be sure that Popups for your Browsers are not blocked]

    P.S: Ignore the message you see in screenshot you mentioned. This message wont effect your Syncing Process.

    Hope it helps.

    Regards Rolustech Support

  9. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Jons,

    Do you need any further help or Should We close this ticket? Please respond

    Regards Rolustech Support

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating