Member SinceMarch 24th, 2015
Last SeenFebruary 4th, 2016
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Support April 9th, 2015 @ 2:59 pm
The Kim Richardson meeting was scheduled by someone else and is assigned to Adrienne Mayberry. I am an invitee to the meeting.
I'm not really sure what you're saying. It doesn't make sense to me that it wouldn't be on my calendar if it's not assigned to me as a meeting can only be assigned to one person but have multiple attendees. It's on my calendar, I need it to sync regardless of if it is assigned to me or not.
Let me know if you need more information.View Comment
Support April 9th, 2015 @ 2:49 pm
I just emailed you my Google Log In credentials.View Comment
Support April 9th, 2015 @ 3:20 am
I'm not sure why you can't get logged in unless you're trying to log in during our normal business hours when I'm already logged in (9a.m.-5p.m. EST) - even then, it would let you log in and log me out. I have tested out the log in and password and it's working fine. Please try again?
My login credentials: U: lturner P: admin2015View Comment
Support April 8th, 2015 @ 12:34 pm
This is my Google Calendar for this current week. As you can see, only 4 of the meetings are synced.
Support April 8th, 2015 @ 12:32 pm
This is my Sugar CRM calendar for this current week
Support April 8th, 2015 @ 12:31 pm
That is the meeting that scheduled out into 2040+ during the original sync.View Comment
Support April 8th, 2015 @ 12:27 pm
No the related issue is not working fine now. Overall, this has bee a very frustrating experience.
5 days with no follow up contact from you is not going to work when we are having a support issue. I think we may need to pursue another vendor for our sync issues if your support is not going to be responsive.
- The calendar sync is still not fully functional. Only about half of my Sugar calendar has migrated over to Google Calendar.
- The reoccurring meeting that scheduled out into 2040 still exists.
I will post screen shots.View Comment
Support April 2nd, 2015 @ 12:42 pm
My login credentials: U: lturner P: admin2015
I'm not sure what to do regarding your comment about deleting the reoccuring meeting. This was a monthly meeting that was scheduled every month for the past two years. Now it's scheduled through 2045. Are you saying I need to go into Google Calendar and delete all of them in order to get this resolved? Won't the sync just add it back to the calendar now that it's on my sugar calendar as well?View Comment
Support March 31st, 2015 @ 4:37 pm
This is the meeting with the reoccurrence issue (it automatically scheduled while syncing out into 2045):
Subject: CBI Open Issues Call Status: Planned Start Date & Time: 2045-03-09 03:00PM Type of Activity: Duration: 1h 0m Reminders:
Popup 30 minutes prior Email all invitees Account: Contact: Burkhard Description:
Date Created: 2015-03-24 11:18AM by Admin Date Modified: 2015-03-24 11:18AM by AdminView Comment
Support March 31st, 2015 @ 4:34 pm
This is an example of a meeting that is on my sugar calendar that is NOT synced to my Google Calendar:
Subject: LinkedIn Call Start Date & Time: 2015-03-31 02:30PM Duration: 1h 00m Status: PlannedView Comment
Support March 31st, 2015 @ 4:33 pm
Here is the content of the email that I sent yesterday (and forwarded again today): Referencing Case: https://www.sugaroutfitters.com/support/gmail-sync/1235
Sugar Instance (On Demand Hosting):
Username: admin Password: outsidein
The current issues are: Sync is not working (but appears to be running when looking at the log in SugarCRM Scheduler) Reoccurring meeting was scheduled out into 2040 and we're not sure whyView Comment
Support March 31st, 2015 @ 3:41 pm
I just added a meeting in SugarCRM and it successfully synced over to my Google Calendar.
There are still several meetings that are on my Sugar Calendar that have not synced over to my Google Calendar. The scheduler is still running - so it appears that it is working but not consistently. I also can not find any commonalities with the meetings that are not syncing, so I'm not sure what is causing it.View Comment
Support March 31st, 2015 @ 3:03 pm
Yes, I sent two emails to that address yesterday - one with sugar credentials and one with the meeting attached that caused the problems with reoccurrence.View Comment
Support March 30th, 2015 @ 4:25 pm
Thank you - I send you an email with the details.View Comment
Support March 26th, 2015 @ 1:59 pm
I checked the Scheduler in SugarCRM and it appears to be running (every 5 minutes) but all meetings are not synced into Google Calendar.View Comment
Support March 26th, 2015 @ 1:23 pm
Where would I check to ensure that the Calendar Scheduler is working?
Also, the meeting's origin is NOT in Gmail or Sugar, as I mentioned in my original message. It is from a vendor and is marked as recurring on their side.View Comment
Support March 25th, 2015 @ 2:41 pm
I have now noticed that the recurring meeting has stopped (sometime in 2040 the meetings finally end) but now it appears that the sync has stopped updating without completing. There are several meetings on my sugar calendar that are not reflected in Google Cal.View Comment
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