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#1027 - Calendar Sync not running successfully
Calendar Scheduler Job is running every 5 minutes, but 'Last Successful Run' keeps showing 'Never'. lastsync_calendar field in the User table is still showing the default value '2013-01-01 01:01:00'
Below is what is showing in my logs as 'FATAL' :
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Started: Clean Google Sync Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Initializing login process Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Started: Clean Calendar Sync Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] meetings deleted in Sugar. Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] calls deleted in Sugar. Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] tasks deleted in Sugar. Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Completed: Clean Google Sync Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] setting redirect for google authorization token for user: MSG Training Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] redirecting...
Sugar instance is on-site, version 6.5.16. GSync patch has also been installed.
sandraarango
9 years ago
Hi Nathan,
Can you please make sure that other Schedulers (Related to Sugar) are executing successfully? If not then you need to check your crone job setup.
Regards Rolustech Support
9 years ago
Other Schedulers are running successfully. Another thing I noticed is that in detail view for the GSync Schedulers, the Job name is showing up correctly (function::googleCalenderSync), but in edit view no GSync jobs show up in the Job field drop-down. It defaults to 'URL' and throws the following error when editing a GSync job: [FATAL] Scheduler save did not get a job_url or job_function
9 years ago
This is the message in the job_queue table for the Calendar Sync: Cannot call function: googleCalenderSync
9 years ago
Hi Nathan,
We have to check your Instance for Log.Can you please provide your Sugar Instance URL wih credentials and your CPanel URL with credentials to get access the php log too.
Please provide above mentioned details on support@rolustech.com
Regards Rolustech Support
9 years ago
Also please make sure your File Permissions are set properly, this may be the issue.