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#1027 - Calendar Sync not running successfully

Closed General Question created by nathan1 4 years ago

Calendar Scheduler Job is running every 5 minutes, but 'Last Successful Run' keeps showing 'Never'.
lastsync_calendar field in the User table is still showing the default value '2013-01-01 01:01:00'

Below is what is showing in my logs as 'FATAL' :

Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Started: Clean Google Sync
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Initializing login process
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Started: Clean Calendar Sync
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] meetings deleted in Sugar.
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] calls deleted in Sugar.
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] tasks deleted in Sugar.
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] Completed: Clean Google Sync
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] setting redirect for google authorization token for user: MSG Training
Mon Dec 15 19:33:19 2014 [chattanooga][21883][785f9151-86ed-ef8d-a0a8-511bd6a30362][FATAL] redirecting...

Sugar instance is on-site, version 6.5.16.
GSync patch has also been installed.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Nathan,

    Can you please make sure that other Schedulers (Related to Sugar) are executing successfully? If not then you need to check your crone job setup.

    Regards
    Rolustech Support

    • nathan1 member avatar

      nathan1

      4 years ago

      Other Schedulers are running successfully. Another thing I noticed is that in detail view for the GSync Schedulers, the Job name is showing up correctly (function::googleCalenderSync), but in edit view no GSync jobs show up in the Job field drop-down. It defaults to 'URL' and throws the following error when editing a GSync job:
      [FATAL] Scheduler save did not get a job_url or job_function

  2. nathan1 member avatar

    nathan1

    4 years ago

    This is the message in the job_queue table for the Calendar Sync:
    Cannot call function: googleCalenderSync

  3. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Nathan,

    We have to check your Instance for Log.Can you please provide your Sugar Instance URL wih credentials and your CPanel URL with credentials to get access the php log too.

    Please provide above mentioned details on support@rolustech.com

    Regards
    Rolustech Support

  4. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Also please make sure your File Permissions are set properly, this may be the issue.

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