by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

Free Trial

By clicking you consent to share your profile with the developer

#2477 - Administrator has disabled GSync for this user, contact administrator to enable it.

Closed Bug? created by Fenix Net Solutions 5 years ago

I am getting this error: Administrator has disabled GSync for this user, contact administrator to enable it.

I uninstalled the module and then reinstalled and updated the license.

I'm getting this error, plus the schedulers page is showing up blank.

  1. info56 member avatar

    Fenix Net Solutions

    5 years ago

    I tried resetting the permissions, that didn't work.

    Seems like its not saving the license info. When I go to the license, It will validate and I have a user. But when I go back, it doesn't show its validated or there are any licensed users.

  2. info56 member avatar

    Fenix Net Solutions

    5 years ago

    Please help me. All the instances are this way now that I updated the license.

    I can't use this plugin or the RT Sales plugin. Timesheets - nothing.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Can you please share your Sugar backup with us or provide the SSH credentials of your server so that we can look into the issue and provide you the fix at the earliest.

    Note: Do not share any credentials here, since this is a public forum. Please send them at support@rolustech.com.

    Thank you.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • info56 member avatar

      Fenix Net Solutions

      5 years ago

      Thank you! I sent an email with all the information and referenced this ticket in the subject line so you can find it.

      Let me know if you have any troubles.

  4. tabdelmonem member avatar

    tabdelmonem

    5 years ago

    Was there a resolution to this issue?

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Yes this issue was resolved. There were errors in the client's Sugar which we fixed after which he was able to use Gsync.

    Please let us know if you are facing any issues with the plugin?

    Thank you.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

  6. sergey.gorchichko member avatar

    sergey.gorchichko

    4 years ago

    Could you provide the details how to fix this issue?

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating