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#4124 - Issues sync Google calendar

Open General Question created by gabriells1234 5 months ago

SuiteCRM Version: 7.10.7
RT GSync version: 3.8.0

The module has been successfully installed and the gmail id successfully added, as well as the email permissions, but the calendar is not yet synchronized.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi Gabriel,

    Thank you for getting in touch with us. It could be due to an issue in configuration while setting up RTGSync or it could be due to cron job. Please refer to the possible causes below:
    1- Cron job
    Go to Administration -> schedulers. Select a scheduler job which is active and has interval set to as often as possible. In its detailview, check for the last successful run and if it is Never, go to the Schedulers page and scroll down to the bottom and follow the instructions to setup the crontab or contact your IT administrator to set it up for you.
    2- Stuck job
    Go to Administration -> schedulers -> GSync – Calendar. Under job log subpanel, check for the job status and if it is in running state, locate it in job_queue table in database and set its status to done, if it is queued, search for all scheduler jobs and find the one which is stuck in running status and update its value to done in db.
    3- Quick Repair and Rebuild
    Perform a quick repair and rebuild by going to Administration -> repair -> Quick Repair and Rebuild and wait for the page to reload. When it does, scroll down to end and if you find a query, click on Execute button next to it.

    Please let us know if your issue does not get resolved after following the above stated instructions. We'll be more than happy to help.

    Regards,
    Rolustech Support
    www.rolustech.com

  2. sbossell member avatar

    sbossell

    4 months ago

    Hi,
    Sugar 9 Version 5
    I have the same issue. I have followed the steps on https://support.sugarcrm.com/Knowledge_Base/Connectors_Integrations/Integrating_With_Google_for_Admins/ and https://support.sugarcrm.com/Knowledge_Base/Connectors_Integrations/Integrating_With_Google_for_End_Users/#Steps_to_Complete and the above without any luck.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    4 months ago

    Hi,

    RT GSync is a standalone plugin that adds value to your Sugar. The links that you have provided are the default Sugar functionality and not related to RT GSync.

    You can find the installation guide of our plugin here.

    Feel free to contact us at support@rolustech.com in case you face any issue regarding the installation and/or usage.

    Regards,
    Rolustech Support

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