Member SinceMarch 18th, 2014
Last SeenFebruary 4th, 2016
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Support March 27th, 2014 @ 1:30 am
During testing, I encountered an issue where the contact sync ran into an error when communicating with google. Once that occurred, that user was never able to sync their contacts again. We tried removing their credentials (ID and password) the adding them again to trigger a clean sync. The log showed that the sync ran, but no data was exchanged.View Comment
I had the same user try again on a staging instance that they had never used the GSync with before and it was able to sync successfully.
The issue would be that error handling seems to be lacking, providing no feedback to the user that a sync failed, and then getting stuck in a state following the failure where it just doesn't work.
Support March 21st, 2014 @ 2:21 am
As a data point for you, I was able to install and get the OnDemand instance to work. The issue seems to be OAuth 2.0 related.View Comment
Support March 20th, 2014 @ 7:25 am
Thank you for the update. Do you anticipate this support in the next 30 days (before my trial period ends)?View Comment
Support March 20th, 2014 @ 4:41 am
I reviewed the sugarcrm.log file and it leads me to believe that my URL is not on your list of approved redirect URLs.View Comment
Can you confirm that http://dubrawski.net/SuiteCRM/index.php is on the list?
It appears that your are just using the Google Calendar and Contacts APIs for those parts, and the Drive API for the google drive portion.
since the Cal and Contacts do not currently require OAuth 2.0 support, I would expect them to work if I disabled the Drive support as indicated in the instructions, but the code seems to attempting to use the Drive support either way. If that is all that is wrong, then I would expect it to work once my URL is in the list, otherwise, and if I don't hear back I may attempt to use the On-Demand module that does not employ the Drive support to see if I can at least get Contacts and Calendar sync working.
Support March 19th, 2014 @ 7:02 am
I just now attempted to install the module and configure it on my SugarCRM CE installation on the same host and I get the same exact behavior.
I am evaluating this currently for a customer who hopes to use the SuiteCRM option but could use the SugarCRM CE if it worked there. As I get the exact same redirect URI error with the only difference being the URI is dubrawski.net/mysugar/index.php in the case of the SugarCRM CE.
If this isn't the correct place to submit this please direct me to your supportView Comment
Here is the error on the SugarCRM CE attempt:
The redirect URI in the request: http://dubrawski.net/mysugar//index.php?module=Users&action=GoogleOauth did not match a registered redirect URI
Support March 19th, 2014 @ 5:17 am
So what does this mean? Is the redirect error expected or not? Is there some data that I can capture or are you washing your hands of the whole thing?View Comment
April 2nd, 2014 @ 12:25 am
When it works, it works generally well. I installed it on a SuiteCRM 7.0.2 setup and could not get the OAuth 2.0 to take for the On-Site version. I uninstalled that ( It required me manually removing the uploaded file on the server since the name used for the zip file caused problems for the module manager ) and was able to install the On-Demand version (no Google Docs sync). I ran into problems when during initial sync google returned an error. The GSync code has no mechanism to report an error to the user other than logging it to the sugarcrm.log file, so my user was left not knowing that anything had gone wrong, but also unable to sync again. It would be great if there were a way for a user to manually initiate the sync on demand, and to report back some status in that case. As it is, I can only give it a qualified recommendation, at least when used with a SuiteCRM 7.0.2 system. I will keep following their development and try it again if they officially support that fork of SugarCRM CE. View Add-on
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