by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

Cancel at any time!
Free Trial

#558 - administrator has disabled gsync for this user, contact administrator to enable it

Closed Bug? created by joseluisciccio 5 years ago

Hello

i followed your instructions but after doing the Repair i get this message when trying to activate users:

administrator has disabled gsync for this user, contact administrator to enable it.

What should I do?

  1. josigiel member avatar

    joseluisciccio

    5 years ago

    I solved the problem. I had only to confirm on the bottom of the page after Quik repair. I have a problem with syncronization. Everything is set correctly now but most of my meetings and calls don't get sync. I get this error in my log:
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-06 17:30:00 for format d/m/Y H:i
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Visits montesin with id 003664D7-6183-4816-BF36-DEF0EB6308FF saved in SugarCRM.
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-04 17:25:00 for format d/m/Y H:i
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Carmen with id 0D749F02-D138-4E32-A74C-BD32A5535204 saved in SugarCRM.
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-07-03 07:30:00 for format d/m/Y H:i
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Corso In sede API per Italia with id 588c3537-784c-4ae8-8cb4-ba4779f9e1c7 saved in SugarCRM.
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-23 13:30:00 for format d/m/Y H:i
    Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Installazione piscina Demo Nepal with id afdbcd11-29b9-4b1f-a3e3-3cbc4a8f4d86 saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-07-15 14:30:00 for format d/m/Y H:i
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting: Business opportunity presentation with id a1899126-9969-a6de-b14f-51e3a6a5ddd5 saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-07 08:00:00 for format d/m/Y H:i
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting: Riunione goo to meeting con Bernd Güsken with id e65167b5-60ba-7cfc-c24c-51ac42c9b7c5 saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: natalia with id b9977088-333e-a1c2-833e-535f66bed4fa saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Peter tedesco with id e1e79caf-a8fb-9257-a952-534262ae10da saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Verifica ricezione email with id 84892a99-89c2-02c1-4851-52e24dcc4cb9 saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Verifica ricezione email with id df386b87-4078-6245-897e-52e24dcefb41 saved in SugarCRM.
    Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Chiamare per verifica ricezione email with id 621cc14b-afc7-44e1-f65e-52e23f427093 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Pierre Honnay - prima telefonata with id 3ef62736-6f21-50c7-914d-52d796246888 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Chiamata di verifica ricezione email with id d2c371d5-3684-de66-a50b-52d4fba35f02 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: verifica progetti aperta with id d698863a-f33d-972e-46ea-52de543e81d9 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Verifica ricezione email with id 9c590fe7-4f6e-2df5-b171-52de7fef63b7 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: asdfghjkl with id 7af8c6ff-79c1-929d-a31e-52a06553ad18 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Chiamare per parlare con marchant with id 7c4c5844-f1df-9f2b-0ae2-52de81100393 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: call conference with id 56e00b81-ab8a-d096-2ff1-52de8b5bd401 saved in SugarCRM.
    Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Seconda chiamata di verifica with id d7530e4e-44fb-6415-11e7-52de90d73e4f saved in SugarCRM.
    Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: chiamare purapool with id a60f4a52-5dfe-47fd-b261-b5ac895cffe0 saved in SugarCRM.
    Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Chiamare da ide with id B5A1000E-F18A-42EB-8558-6E226D0955A9 saved in SugarCRM.
    Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Verifica interesse Parga with id ea2336e6-26d7-4053-26b3-526530d28f5a saved in SugarCRM.
    Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Verifica interesse Biotop with id 10b9f21b-5127-e8b2-b9a9-524c21b876c1 saved in SugarCRM.
    Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Chiamare Tim per verifica interesse with id 9e86d94d-5b52-3315-c76d-5243f7124531 saved in SugarCRM.
    Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Verifica lettura email Koen Belgio Pond with id 773e2081-e164-5989-8f77-5224beb1ca19 saved in SugarCRM.

  2. josigiel member avatar

    joseluisciccio

    5 years ago

    could you pleae help me? I need to fix this

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    As log says there is no issue with Sync, meetings and calls are syncing properly.
    Make sure scheduler job interval should not be less than 5 minutes.

    Then create/update events and those will be synced normally.

    And one thing more about your 1st comment it seems you have not followed installation/user guide provided in documentation section.

    Thanks,
    Rolustech Support

  4. josigiel member avatar

    joseluisciccio

    5 years ago

    I will try to set to 10 minutes.
    I did follow the installation guide but when you do the quic rebuild and repair normally you don't need to scroll to the bottom of the page and click on next, but in this case it was necessary.

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Please let us know if this does not solve your problem, we will do more troubleshooting steps to resolve your issue.

    Thanks,
    Rolustech Support

    • josigiel member avatar

      joseluisciccio

      5 years ago

      It is not working properly. I tryed different ways to create meetings and calls but the sync does not work properly. Can you help me if I give you user and password to enter?

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Yes, we can give you this support.
    You can share your credentials on our support email address support@rolustech.com

    And also let us know your events are not syncing from google to sugar or sugar to google ??? and for which user??
    so that we can debug accordingly.

    Thanks,
    Rolustech Support.

  7. josigiel member avatar

    joseluisciccio

    5 years ago

    I just sent you all data to enter

    • rolustech member avatar

      Rolustech Provider Affiliate

      5 years ago

      Hi Jose,

      We didn't hear from you since our last screen sharing session. Can you please let us know whether Calendar sync working fine for you or not? Looking forward to a positive response.

      Thanks,
      Rolustech Support

  8. josigiel member avatar

    joseluisciccio

    5 years ago

    I contacted the guy how gave me assistance but no answer. The system never worked properly. I still don't visualize all my appointments and calls. I tryied with different users, admin ect but not working.
    I decided to change system. Thank you

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Very good support, Gmail and Google Sync is working flawlessly - thumbs UP!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.