by Rolustech

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#648 - Bad Authentication error

Closed Bug? created by evan 5 years ago

Getting the "Authentication with Google failed. Reason: BadAuthentication" error when trying to test a connection with 2 of our users. Have followed the installation instructions as well as the authentication troubleshooting steps but no luck.

Gmail and Google Sync: v 1.8.2
SugarCRM: 6.5.16 (CE)

Any ideas/help would be great.

Cheers
Evan

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Please make sure that all of your file permissions and ownership are correct on your server. Give '775' permission rights to all your files in Sugar directory and then give it a try.

    If you are still facing issue then we can have a screen sharing session to debug this issue.

    Thanks!
    Rolustech Support

  2. evan member avatar

    evan

    5 years ago

    I've changed the permissions to 775 and not getting the Bad Authentication error now. Still not seeing any emails in our Leads though - our scheduler is set to run every 15 mins. Any chance we could do a screen share to try and get to the bottom of the issue?

    Cheers
    Evan

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Jeff,

    Sure that great that you are available for meeting. We have following two slots available for meeting, please let me know which one is suitable for you most...

    --- Monday 7-8 AM CST (14-July-2014)
    --- Tuesday 7-8 AM CST (15-July-2014)

    Kindly us on Skype (Skype ID: rolustech.junaid) and we will be waiting for your confirmation.

    Thanks,
    Rolustech Support

  4. evan member avatar

    evan

    5 years ago

    Hi, which "CST" is that?

    Central Standard Time (North America)
    Central Standard Time (Central America)
    China Standard Time
    Cuba Standard Time

    Probably the Tues 15th would be best but depends on the timezone (we are Australian Eastern Standard Time).

    Cheers
    Evan

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Evan,

    Let's meet on Tuesday on 4-5 PM AEST on Tuesday 15th. I hope this time would be suitable for you.

    Thanks,
    Rolustech Support

    • evan member avatar

      evan

      5 years ago

      Hi, 4-5PM on Tues is perfect - thank you!

      Cheers
      Evan

    • rolustech member avatar

      Rolustech Provider Affiliate

      5 years ago

      Great.

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Kindly also add us on your skype with these IDs:
    - rolustech.junaid
    - rolustech.support

    Please install TeamViewer to setup a screen sharing session.

    Regards,
    Rolustech Support

  7. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Evan,

    It was a nice chat with you. You have been guided for the fix of your problem so I am closing this ticket.

    In case if you face same problem you can reopen this issue.

    Thanks,
    Rolustech Support

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