josigiel - Profile

Problem with Security Suite Full Edition on a SuiteCRM istance

Support October 10th, 2014 @ 3:14 pm

I used Sugar update to be able to upgrade the securitySuite CRM if not I was not able.

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Problem with Security Suite Full Edition on a SuiteCRM istance

Support October 10th, 2014 @ 7:30 am

DEar Jason

thank you for following up. I finally fixed the problem. I tried what you suggested but no solution with that.
So I decided to uninstall the module and to update the sugarcrm to from 6.5.17 to 6.5.18. After that I installed the version 6.5.18 of your security team. It still wasn’t working so I decided to update also the suite crm from 7.1.3 to 7.1.4. It finally worked.
Before getting to this solution I tried a different order in the process of update, uninstall, installation etc but it didn’t work. The solution worked only in the order that I described

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change to suitecrm problem in security swite

Support September 16th, 2014 @ 8:59 am

Sorry for the delay. I'm talking about Full Edition of SecuritySuite. I still have the problem that after installation i get a white screen if I try to insert a call or a meeting. Also I'm not able to insert calls or meetings from the calendar in home page.

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administrator has disabled gsync for this user, contact administrator to enable it

Support June 4th, 2014 @ 8:01 am

I contacted the guy how gave me assistance but no answer. The system never worked properly. I still don't visualize all my appointments and calls. I tryied with different users, admin ect but not working.
I decided to change system. Thank you

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administrator has disabled gsync for this user, contact administrator to enable it

Support May 15th, 2014 @ 2:21 pm

I just sent you all data to enter

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administrator has disabled gsync for this user, contact administrator to enable it

Support May 15th, 2014 @ 1:30 pm

It is not working properly. I tryed different ways to create meetings and calls but the sync does not work properly. Can you help me if I give you user and password to enter?

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administrator has disabled gsync for this user, contact administrator to enable it

Support May 15th, 2014 @ 9:41 am

I will try to set to 10 minutes.
I did follow the installation guide but when you do the quic rebuild and repair normally you don't need to scroll to the bottom of the page and click on next, but in this case it was necessary.

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administrator has disabled gsync for this user, contact administrator to enable it

Support May 15th, 2014 @ 9:21 am

could you pleae help me? I need to fix this

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administrator has disabled gsync for this user, contact administrator to enable it

Support May 14th, 2014 @ 2:09 pm

I solved the problem. I had only to confirm on the bottom of the page after Quik repair. I have a problem with syncronization. Everything is set correctly now but most of my meetings and calls don't get sync. I get this error in my log:
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-06 17:30:00 for format d/m/Y H:i
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Visits montesin with id 003664D7-6183-4816-BF36-DEF0EB6308FF saved in SugarCRM.
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-04 17:25:00 for format d/m/Y H:i
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Carmen with id 0D749F02-D138-4E32-A74C-BD32A5535204 saved in SugarCRM.
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-07-03 07:30:00 for format d/m/Y H:i
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Corso In sede API per Italia with id 588c3537-784c-4ae8-8cb4-ba4779f9e1c7 saved in SugarCRM.
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-23 13:30:00 for format d/m/Y H:i
Wed May 14 15:50:10 2014 [24822][1][FATAL] Meeting: Installazione piscina Demo Nepal with id afdbcd11-29b9-4b1f-a3e3-3cbc4a8f4d86 saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-07-15 14:30:00 for format d/m/Y H:i
Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting: Business opportunity presentation with id a1899126-9969-a6de-b14f-51e3a6a5ddd5 saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting::save: Bad date 2013-06-07 08:00:00 for format d/m/Y H:i
Wed May 14 15:50:11 2014 [24822][1][FATAL] Meeting: Riunione goo to meeting con Bernd Güsken with id e65167b5-60ba-7cfc-c24c-51ac42c9b7c5 saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: natalia with id b9977088-333e-a1c2-833e-535f66bed4fa saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Peter tedesco with id e1e79caf-a8fb-9257-a952-534262ae10da saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Verifica ricezione email with id 84892a99-89c2-02c1-4851-52e24dcc4cb9 saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Verifica ricezione email with id df386b87-4078-6245-897e-52e24dcefb41 saved in SugarCRM.
Wed May 14 15:50:11 2014 [24822][1][FATAL] Call: Chiamare per verifica ricezione email with id 621cc14b-afc7-44e1-f65e-52e23f427093 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Pierre Honnay - prima telefonata with id 3ef62736-6f21-50c7-914d-52d796246888 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Chiamata di verifica ricezione email with id d2c371d5-3684-de66-a50b-52d4fba35f02 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: verifica progetti aperta with id d698863a-f33d-972e-46ea-52de543e81d9 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Verifica ricezione email with id 9c590fe7-4f6e-2df5-b171-52de7fef63b7 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: asdfghjkl with id 7af8c6ff-79c1-929d-a31e-52a06553ad18 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Chiamare per parlare con marchant with id 7c4c5844-f1df-9f2b-0ae2-52de81100393 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: call conference with id 56e00b81-ab8a-d096-2ff1-52de8b5bd401 saved in SugarCRM.
Wed May 14 15:50:12 2014 [24822][1][FATAL] Call: Seconda chiamata di verifica with id d7530e4e-44fb-6415-11e7-52de90d73e4f saved in SugarCRM.
Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: chiamare purapool with id a60f4a52-5dfe-47fd-b261-b5ac895cffe0 saved in SugarCRM.
Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Chiamare da ide with id B5A1000E-F18A-42EB-8558-6E226D0955A9 saved in SugarCRM.
Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Verifica interesse Parga with id ea2336e6-26d7-4053-26b3-526530d28f5a saved in SugarCRM.
Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Verifica interesse Biotop with id 10b9f21b-5127-e8b2-b9a9-524c21b876c1 saved in SugarCRM.
Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Chiamare Tim per verifica interesse with id 9e86d94d-5b52-3315-c76d-5243f7124531 saved in SugarCRM.
Wed May 14 15:50:13 2014 [24822][1][FATAL] Call: Verifica lettura email Koen Belgio Pond with id 773e2081-e164-5989-8f77-5224beb1ca19 saved in SugarCRM.

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problem with Opacus after module installation

Support November 25th, 2013 @ 8:57 am

I'm trying to fix the problem but it does not work. Any help

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ùproblem with permissions

Support November 5th, 2013 @ 7:42 am

I fixed the problem removing a file from custom/Extension/modules/Ext/Vardefs

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ùproblem with permissions

Support October 30th, 2013 @ 3:52 pm

can you please indicate me which are the files involved?

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ùproblem with permissions

Support October 30th, 2013 @ 3:15 pm

I keep having this message in sugar log when trying to enter a record:
Wed Oct 30 16:07:02 2013 [15439][1][FATAL] Query Failed: select team_id from team_memberships where user_id='1' and deleted=0: MySQL error 1146: Table 'admin_crm.team_memberships' doesn't exist
Wed Oct 30 16:07:02 2013 [15439][1][FATAL] Query Failed: select team_id from team_memberships where user_id='1' and deleted=0: MySQL error 1146: Table 'admin_crm.team_memberships' doesn't exist

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ùproblem with permissions

Support October 30th, 2013 @ 11:23 am

I have find out it does not depend on your module.

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ùproblem with permissions

Support October 30th, 2013 @ 9:57 am

I had a big problem in the las few days with a conflict with sugarcrm ce team module. I wasn't able to see any list view. I'm traying to fix the problem to have your module running correctly.

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ùproblem with permissions

Support October 25th, 2013 @ 2:17 pm

I have problems uninstalling the Sugarcrm ce Team module. I thnk there is a conflict between each other. How can I remove completelly team module from sugarforge

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ùproblem with permissions

Support October 25th, 2013 @ 10:39 am

will this plugin work for coming versions of sugar? can I be confident on buying it? because if I start using it now then we are toghether forever

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ùproblem with permissions

Support October 25th, 2013 @ 10:20 am

Ok I understood how it works!

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ùproblem with permissions

Support October 25th, 2013 @ 7:01 am

Thank you i fixed the proble. Now I have another question. Three levels for commercials. Director, that has to be able to see all the informations of a growp of agents, which is composed by: area manager - senior Agent and Junior Agent. Area manager hast to be able to see all senior and junior informations of his area. Senior and Junior only theyr info. Is it possibl to do that with your module?

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