by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#2659 - Contacts not syncing

Closed Bug? created by petrlouzecky 5 years ago

Hello,

contact sync to google stopped working, this error is in the log:

Wed Nov 2 10:15:12 2016 [18700][1][FATAL] Contact: Mr. Alvaro Ramirez Pinto with id 23ee6daf-5420-195c-3268-5818bf84262a saved in Google. Wed Nov 2 10:15:14 2016 [18700][1][FATAL] response: Wed Nov 2 10:15:14 2016 [18700][1][FATAL] Error 403 (Forbidden)!!1 Google

403. That's an error.

Your client does not have permission to get URL /m8/feeds/contacts/sugarfactorycz/full from this server. That's all we know.

It was working until some time ago. The google account has 2 factor authentification turned on. Gsync is connecting via an app specific password. When using the "test connection" button in my profile, it claims that the test was successfull.

We have reinstalled to the latest version to gsync and it did not help.

Please advise.

Regards, Pavel

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Pavel,

    Thanks for reaching out.

    it looks like google is denying the access to application so try doing the authentication process again. Also, make sure that pop ups are allowed on your browser.

    If the issue is still there please share your sugar and Gmail login details at support@rolustech.com so that we can look into the issue.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

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