by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#502 - Authentication error with Google

Closed Bug? created by hnaparst 5 years ago

Trying to finish install, but now getting an auth error as below. What am I doing wrong? The scheduler log says it completed successfully.

http://www.screencast.com/t/O5ugGMR0dwH

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    First of all make sure that you are using correct gmail credentials and try again test connection.
    If still encounter this issue then we suggest to visit https://www.sugaroutfitters.com/docs/gmail-sync/troubleshooting
    And on this page , search "Authentication with Google failed. Reason: BadAuthentication" and follow instructions.

    Thanks,
    Support

    • hnaparst member avatar

      hnaparst

      5 years ago

      What a fantastic idea to retry my credentials! I hadn't thought about that. Unfortunately, I got the same error.

      There was no message in my spam folder or inbox from Google about a bad sign on. I will also mention about this problem:

      1. It occurs for all users.

      2. There was no authentication problem before I turned on the scheduler and added the scheduler to cron. The popup window showed successful authentication in this case.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    We were just intended to make sure that you are using correct credentials and issue is on Google side.
    If you have or not message in spam/inbox, do try these troubleshooting steps as this message only appears when you have entered wrong credentials or Google has blocked your sign in details for specific apps.

    Thanks,
    Support

    • hnaparst member avatar

      hnaparst

      5 years ago

      I think you might be on to something. When I visit the page Visit http://www.google.com/accounts/DisplayUnlockCaptcha, it tells me that I should try signing in again, and when I do that, I get a popup from GSync saying that I should enter a CAPTCHA. Unfortunately, there does not appear to be a way to do that.

      When I try the process again, I am back to the original Bad Authentication error message.

      It is a good thing one has 30 days to get this set up.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    After sign in again you have visited this page www.google.com/accounts/DisplayUnlockCaptcha?
    If not please do and then try test connection and let us know.
    We are keen to resolve your issue.

    Thanks,
    Support

    • hnaparst member avatar

      hnaparst

      5 years ago

      Here are the steps I am trying:

      1. Log out of gmail and Google Apps and sugar.
      2. Clear all history and cookie in the Google Chrome browser.
      3. Log into Google Apps.
      4. Log into Sugar CRM.
      5. Test Connection in Gsync -> Bad auth.
      6. Visit DisplayUnlockCaptcha page -> enabled.
      7. Test Connection in Gsync again -> Bad auth.
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