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#1320 - Gsync not working

Closed Installation created by vravindran 7 years ago

I am using sugar community edition- Gsync is not working. Installation went okay and I was able to test the account.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi vravindran, If installation went successful then make sure following things are working correctly:

    1) Firstly verify that under GSync "Preferences" screen, all options (Check boxes) to Sync data are checked. 2) Secondly check that GSync related Schedulers are "Active" (under Admin Settings -> Schedulers). 3) Thirdly make sure that on your Sugar Instance "Sugar Default Schedulers" are running at regular intervals. 4) Make Sure Gmail Id authentication is completed as mentioned into User Guides.

    For more details please go through following sections for clear understanding about How to use RT GSync

    User Guide: https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-user-guide FAQs: https://www.sugaroutfitters.com/docs/gmail-sync/faqs

    Hope it helps.

    • vravindran member avatar

      vravindran

      7 years ago

      Thirdly make sure that on your Sugar Instance "Sugar Default Schedulers" are running at regular intervals. Please elaborate on this. I do not see "sugar default schedulers" in the scheduler.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Purpose of this point is that please make sure all schedulers in your Sugar are executing jobs after regular intervals, if not then You need to setup cron job for your server to execute the schedulers. Once your cron job is setup then Calendar, Contacts Sync schedulars will run and Sync will start.

    Hope it makes sense.

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