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#793 - wont load

Closed Installation created by doug 5 years ago

I’ve tried several times, but it won’t install. There is an error during installation, but no error message is given in surgarcrm.log file (as described below).

Here is the logfile:

Installing administration extension

Installing entrypoints extension

Installing Language Packs

Rebuilding Language...en_us

Rebuilding ActionViewMap...

Rebuilding ActionFileMap...

Rebuilding ActionReMap...

Rebuilding Administration...

Rebuilding EntryPointRegistry...

Rebuilding Extensions...

Rebuilding FileAccessControlMap...

Rebuilding Layoutdefs...

Rebuilding GlobalLinks...

Rebuilding LogicHooks...

Rebuilding Menus...

Rebuilding Include...

Rebuilding ScheduledTasks...

Rebuilding UserPage...

Rebuilding Utils...

Rebuilding Vardefs...

Rebuilding JSGroupings...

Installing Images

Installing Bean : rt_GSync

Database failure. Please refer to sugarcrm.log for details.

  1. jason member avatar

    jason Verified Purchase

    5 years ago

    Hey Doug,

    Following up here as the first thing Rolustech will need to know is what the sugarcrm.log says. It will contain the SQL that failed to run. If you can find that and paste that here it will help tremendously.

    Thanks,
    -Jason

    • doug member avatar

      doug

      5 years ago

      I’ve tried several times, but it won’t install. There is an error during installation, but no error message is given in surgarcrm.log file (as described below).

      Here is the logfile:

      Installing administration extension
      Installing entrypoints extension
      Installing Language Packs
      Rebuilding Language...en_us
      Rebuilding ActionViewMap...
      Rebuilding ActionFileMap...
      Rebuilding ActionReMap...
      Rebuilding Administration...
      Rebuilding EntryPointRegistry...
      Rebuilding Extensions...
      Rebuilding FileAccessControlMap...
      Rebuilding Layoutdefs...
      Rebuilding GlobalLinks...
      Rebuilding LogicHooks...
      Rebuilding Menus...
      Rebuilding Include...
      Rebuilding ScheduledTasks...
      Rebuilding UserPage...
      Rebuilding Utils...
      Rebuilding Vardefs...
      Rebuilding JSGroupings...
      Installing Images
      Installing Bean : rt_GSync
      Database failure. Please refer to sugarcrm.log for details.

    • jason member avatar

      jason Verified Purchase

      5 years ago

      It's basically installed by the time it gets to this point. If you go to Admin->Repair->Quick Repair and Rebuild do you get any SQL that gets generated? If so, can you paste it here?

      What database are you running SugarCRM on? MySQL or MSSQL? Can you turn logging up on your instance and then view sugarcrm.log (as found in your root SugarCRM directory)?

  2. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Doug,

    Kindly let us know the database you are using. You can also provide us the access to your system, so that we can install on your behalf. Also we can check errors and suggest you the solution.

    You can share the credentials with us privately or on support@rolustech.com.

    Thanks,
    Rolustech Support

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Doug,

    Kindly share the credentials of your Sugar and Gsync license number and we would help you in setting up.

    Thanks,
    Rolustech Support

    • doug member avatar

      doug

      5 years ago

      How do find this info?

  4. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Doug,

    You can share the username and password of your Sugar instance. Also when you purchase a license of GSync it shares a zip file and License Number with you, that zip file & number is required to setup GSync for you.

    Thanks,
    Rolustech Support
    Support@rolustech.com

  5. doug member avatar

    doug

    4 years ago

    Can you please call David Zaretsky my CTO @ 224-420-0759 to resolve my issues? He is available 8-5 tomorrow CST.

  6. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Doug,

    We shall call you on provided Phone No. today at 8am CST

    Regards
    Rolustech Support

    • doug member avatar

      doug

      4 years ago

      David is available and waiting for your call. Fyi it is 830 cst now. Thank you

  7. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi,

    I was calling him , but continuously being redirected to Voice mailbox.

    • doug member avatar

      doug

      4 years ago

      Please try again or call me and I will conference him. I can be reached at 3125931518

  8. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Doug,

    In reference of our telephonic conversation, please share with us details of your issue, and your Sugar System properties. You can send any kind of details (including screenshots) at support@rolustech.com

    Regards
    Rolustech Support

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