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#1427 - When deleted on Google Calendar Sugar is not updated.

Closed Bug? created by benjamin1 7 years ago

When I delete a meeting on google calendar the appointment is not deleted in the sugar calendar.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    kindly check that the following actions have been performed :

    1) Verify that under GSync "Preferences" screen, Calender options (Check boxes) to Sync data are checked. 2) Check that GSync Calender related Scheduler is "Active" (under Admin Settings -> Schedulers). 3) Make sure that on your Sugar Instance "Sugar Default Schedulers" are running at regular intervals. If not, then please setup Cron Job at your server and test. If issue persists then submit a case. 4) Verify that the creation and updation of Meetings module with Google calender is syncing properly.

    If still you face the same issue please let us know.

    Regards, Rolustech Support

    • benjamin1 member avatar

      benjamin1

      6 years ago

      Hello,

      All of these have been turned on and are running. I am able to add events from one platform to the other and delete items from sugar to google. When I delete something in google it will not delete the event in sugar.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    HI benjamin1,

    Please send us the Sugar Url that you are using and credentials of a new test user so that we can look into the issue and fix it instantly. you can email us all your detail at support@rolustech.com.

    Regards, Rolustech Support

  3. benjamin1 member avatar

    benjamin1

    6 years ago

    An email has been sent.

  4. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hello,

    We have replied you back with our findings at your Email Address Please have a look

    Regards Rolustech Support

  5. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Please check your Spam/Junk Folders. We have resent it to you now.

  6. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    PLease let us know if still you are unable to see our email in your inbox or Spam folder then We will reply you back here with our findings.

  7. benjamin1 member avatar

    benjamin1

    6 years ago

    Hi, Where are you at with the Fatal Error that was caused after you looked into the account?

  8. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi Benjamin,

    Fatal error is caused by your instance's any other issue. This is not related to RT GSync. Please contact your IT or Sugar Support team to take a look at your instance for that fatal error.

    We also have contact you at your email address for rest of the details

    Regards

    Rolustech Support

  9. benjamin1 member avatar

    benjamin1

    6 years ago

    When can we continue to work on this problem? I'd like to get my error log back up and working. Thanks,

  10. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hello,

    We have replied you back with our findings at your Email Address for skype meeting. Please get back to us.

    Regards Rolustech Support

  11. benjamin1 member avatar

    benjamin1

    6 years ago

    I'd like to get this resolved. I'm not available for a skype meeting at 2am in the morning like you've been trying to schedule. I've sent the error log over. Can you just log in and fix it?

  12. benjamin1 member avatar

    benjamin1

    6 years ago

    Have you looking into the error yet? My error log is totally crashed with errors from your module and I still can't delete events?

  13. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    HI Benjamin,

    Rolustech Support office was closed for the last 5 days Holidays, Now We are back. Can you please send us your SSH Access, our Engineer will look into backend to investigate what is causing your log to crash.

  14. benjamin1 member avatar

    benjamin1

    6 years ago

    It would have been nice if you at least fixed my error log since it was working fine before I gave you access to my account.

  15. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi benjamin1,

    We are sorry to know that you are facing these issues. But as we discussed in our last discussion that we only performed testing on your instance and that has nothing to do with the logs. It is your server side issue that is causing these kind of problems in your logs, as we only had the front end access we could not mess with you logs. We will appreciate if you get your system checked by you server administrative team.

    Hope it helps,

    Regards, Rolustech Support.

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