by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#1211 - Gsynch still wont work.....

Closed General Question created by admin6 7 years ago

Hi!

Despite starting a new trial, getting a new Validation key and spending, must have been an hour, with Jason on your chat facility, I cannot get Gsynch to work. One thing noted was that my archive emails in Sugar stop at 12/02/15 and no matter how many times I check mail, still no mail appears after this date. We had issues with synching on our last trial. Can someone please help as this is affecting our customer service levels. Thanks.

  1. admin6 member avatar

    admin6

    7 years ago

    Also, sent mail stops at 19/12/14

  2. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi admin6,

    Firstly, Can you please let us know that your Contacts and Calendar sync is working or not? Is the issue is related to Email Archive only? Just confirm us about it so that We shall proceed with further investigations.

    Please also make sure you schedulers on sugar instance are working properly if cron job is set.

    hope it helps

    Regards Rolustech Support

  3. admin6 member avatar

    admin6

    7 years ago

    Hi, I have no idea about Contacts and Calendar synch......I wouldnt know how to check if you could please advise - Maria Khan is dealing with this issue........Schedulers are also working. Thanks.

  4. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    Your issue has been resolved. Please let us know if need any further help.

    Regards Rolustech Support

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