by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#1528 - Not syncing contacts either way

Closed Bug? created by Thomas_Enable 4 years ago

Hello,

We have been testing the plug-in for one of our customers, we have set it up and ensure that all the settings are correct. It is syncing across calendar entries find however Contacts are not being synced in either direction.
I was tailing the log files as the scheduler run and have found the bellow error message:

That's an error.

Your client does not have permission to get URL /m8/feeds/contacts/sugar.enableit/full from this server. That's all we know.

Many thanks,

Thomas Burridge
EnableCRM

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Thomas,

    This error means that google api is not authorized to read or write contacts for email "sugar.enableit". May b you have not authenticated properly from user profile for that user, or may be the scope for contact is missing in your config_override.php,
    Can you kindly give us your front end access so that we can deeply look into the issue.
    you can email us your details at support@rolustech.com.

    Regards,
    Rolustech Support.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hello Thomas,

    Do you need any further help or should We close the case now? Just for your Info, We followed up last week via Email with you as your Instance Creds were not working for us but we did not get any response by you.

    Please let us know if need any assistance for using RT GSync.

    Regards
    Rolustech Support

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