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#967 - Can't seem to install

Closed Installation created by cnddev 4 years ago

After I paste the license and hit "Validate" nothing! the screen does not refresh.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi cnddev,

    Please review following Installation Guide to make sure you did not miss any step during installation, Also please make sure you are putting correct License Key,

    https://www.sugaroutfitters.com/docs/gmail-sync

    If all above steps are up to the mark then please share with us your Instance URL, and credentials on support@rolustech.com, We shall have a look on the problem.

    Regards
    Rolustech Support

  2. cnddev member avatar

    cnddev

    4 years ago

    I have sent you email.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    This Issues has been resolved and updated packages are sent via Email on all Customers's Email Addresses with all details. Please let us know if observe any issue. We are here to help you out.

    Regards
    Rolustech Support.

    • cnddev member avatar

      cnddev

      4 years ago

      Thanks for the update, I have installed the patch found on my Sugaroutfitters account. I am still unable to sync calendars. Please advise, I am not getting any errors, very confident that I have installed properly.

  4. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi cnddev,

    Your patch is installed successfully. Now you need to authenticate your credentials under Profile settings, it will take you on Google Authentication screen. But to do this you need to give rights to your Files. We investigated that the permissions are not setup under your Instance which is stopping GSync to do Google Authentication. Please do check.

    Regards
    Rolustech Support

    • cnddev member avatar

      cnddev

      4 years ago

      HI, still no success. Not sure what you mean by "give rights to your Files". I have entered my google credentials and accepted the Google request for Authorization.
      I think the issue may be the scheduler as I have a schedule job named "Google Calendar Sync" that has a job "function::googleCalenderSync" this has not run since Nov 26, 2014 and is fact stuck on status = running.

      Not sure how to proceed, please advise asap as I would really like to get this to work...

      Thanks in advance,

  5. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi cnddev,

    We have logged in into your Instance using the credentials provided by you and all schedulars related to GSync are made Active now. Now simply do following steps.

    1- Go Under User Profile, Enter Gmail ID and Password and Just Click on 'Save' button on top (No need to click on Test Connection because your system customization move you to users screen by clicking test connection)
    2- Now you will be redirected on Google Authenticate and ask you to provide Access by clicking on 'Accept' button.
    3- Now you are all done.
    4- Just go Under GSync prefernces and see all options to sync (Calendar/Contact/Archive) are checked.
    5- Now sync data.

    If all above steps are not working please do share with us your Gmail ID and Password, and also credentials for "Chris Beared" user. We shall set it up for you (Because with test User your account is working fine for us)

    Regards
    Rolustech Support

  6. cnddev member avatar

    cnddev

    4 years ago

    I sent you an e-mail as I can still not get it to work

  7. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi cnddev

    We have replied back against your Email. Please do check and reply back accordingly.

    Regards
    Rolustech Support

  8. cnddev member avatar

    cnddev

    4 years ago

    I sent follow up e-mail

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