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#1814 - Can't get until point 5 and 6 in Sugar7 user guide

Closed General Question created by imrepolonkai 3 years ago

Hi,

we successfully installed your product on an on-demand sandbox. We tried set the Gmail Id and pass several times but some configuration was missing. After all is done now the credentials says successful but we can't get to point 5 and 6 in the documentation to accept offline access.

Our Sugar instance is russmediabox2.sugaropencloud.eu, Gmail ID is a.david@jobs4hotels.com (even if in Sugar it remains only a.david after saving)

BR,
Imre

  1. imrepolonkai member avatar

    imrepolonkai

    3 years ago

    Talking to Haiyin Qiu as far as I know she has already contacted you, this is a quote from her:

    " 500 error
    [2015-12-13T23:26:03+00:00] [error] [host russmediabox2.sugaropencloud.eu] [client 46.128.255.55] PHP Warning: require_once(cache/Google_Cache.php): failed to open stream: operation failed in /mnt/sugar/shadowed/russmediabox2.sugaropencloud.eu/custom/include/Google/google-api-php-client/src/Google_Client.php on line 57, referer: https://russmediabox2.sugaropencloud.eu/

    This package was developed by one of our partner and I am handling the case with them. They have code line 57 custom/include/Google/google-api-php-client/src/Google_Client.php , which is using cache/ folder as the place to keep the coding file. I comment that line the instance is up

    But the google package function may not work correctly. Please contact the provider to modify the code. Otherwise this will cause the problem in the future. "

  2. imrepolonkai member avatar

    imrepolonkai

    3 years ago

    From Sugar support:

    Could you recall a change made in the unlink function ( include/utils/autoloader.php )

    /**
    * Unlink and delete from map
    * To use mainly for tests
    * @param string $filename
    * @param bool $save Save map to file?
    * @return bool Success?
    */
    public static function unlink($filename, $save = false)
    {
    _ppl("unlink file: " . $filename);
    self::delFromMap($filename, $save);
    unlink($filename);
    }

    The _ppl call seems to be what is running the system out of memory when a new log file is generated.

    By default the unlink function is like the following

    /**
    * Unlink and delete from map
    * To use mainly for tests
    * @param string $filename
    * @param bool $save Save map to file?
    * @return bool Success?
    */
    public static function unlink($filename, $save = false)
    {
    self::delFromMap($filename, $save);
    unlink($filename);
    }

    Currently we have commented to the '_ppl("unlink file: " . $filename);' from the file and waiting to verify the results

  3. rolustech member avatar

    Rolustech Provider Affiliate

    3 years ago

    Hi Please send us instance's credentials to login and to investigate the issue.

    You can send us credentials privately on our email address support@rolustech.com

    • imrepolonkai member avatar

      imrepolonkai

      3 years ago

      Hi,

      what type of user do you need? Is regular user enough or you need an admin?

      BR,
      Imre

    • rolustech member avatar

      Rolustech Provider Affiliate

      3 years ago

      Admin user to look into the admin settings for your instance.

  4. imrepolonkai member avatar

    imrepolonkai

    3 years ago

    sent the credentials to the email ypu provided

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