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#989 - GSync6 patch not syncing

Closed Bug? created by prestashop 4 years ago

I have a SugarCRM Version 6.5.17 (version de construction 1220), on which i installed your patch GSync6_onsitePatch(ForExistingUsersONLY).zip over the Sugar_6plus_GSync_onDemand_v1.8.2.zip module.
I followed the instructions until step 5: Open GSync enabled user records one by one and just click on save (Do not make any changes during the edit).
This step I interpreted as to go in the user preferences page, foreach user: index.php?module=Users&action=EditView&record=, and click on Save.
Nothing happened, no popup.
Can you tell me what I can do to make it work?
Thank you.

  1. prestashop member avatar

    prestashop

    4 years ago

    also, i have this in the log:
    Tue 02 Dec 2014 02:47:02 PM CET [11531][1][FATAL] STARTED: Calendar sync:
    Tue 02 Dec 2014 02:47:02 PM CET [11531][1][FATAL] GOOGLE-TO-SUGAR
    Tue 02 Dec 2014 02:47:02 PM CET [11531][1][FATAL] ERROR:Error calling GET https://www.googleapis.com/calendar/v3/calendars/primary/events?maxResults=100000&updatedMin=2014-09-30T06%3A35%3A00%2B00%3A00&singleEvents=true&showDeleted=true: (403) Insufficient Permission

  2. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    HI Prestashop,

    Can you please confirm us are you using 'Sugar On Demand" instance?

    Regards
    Rolustech Support

  3. prestashop member avatar

    prestashop

    4 years ago

    yes

  4. prestashop member avatar

    prestashop

    4 years ago

    sorry, i ment On site

  5. prestashop member avatar

    prestashop

    4 years ago

    Sorry again for the confussion, I have just checked: I have 2 installs of Community editions, and I have just checked, both of them are OnSite

  6. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi

    Please share with us test user Credentials and Sugar Instance URL to figure out the problem at support@rolustech.com in reference of this Case for instant help.

    Regards
    Rolustech Support

  7. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi

    For your Record.

    As per the email conversation, your one instance is working fine now after the settings, we have performed and for another instance you will provide the credentials as soon as possible.

    Regards
    Rolustech SUpport

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