by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#2748 - Error on Install - Fail Package Scan

Closed Installation created by sarah2 5 years ago

Hello, trying to install RT GSync version 7 for On Demand (Sugar 7.7 Enterprise), and receiving the following error:

Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

We tried a couple times, just to be sure but the same error message was received each time. I can provide the full detailed error list if that helps.

We would really like to use your product, but this is a big obstacle. I browsed a few cases, and looks like maybe this is related to some changes by Sugar? Hope to hear from you soon!

[email addresses removed]

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago


    Thank you for reaching out.

    Can you please share your admin user credentials at so that we can reproduce the issue on our side and resolve it accordingly.

    Looking forward to hearing from you.

    Kind Regards, Rolustech Support Email: Website:

  2. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago


    Also, please share full detailed error list at

    Kind Regards, Rolustech Support Email: Website:

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