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• Contacts only syncing one way

  Support February 19th, 2014 @ 10:55 am
  

  For others - this just caught me out again. I changed google accounts and again got "ERROR:Expected response code 200, got 401" in the log and only 1 way contacts sync. You need to go in to google admin for the domain, find the 'contacts' app and then go into setting for that. In there you'll find an 'enforce SSL' tick you need to remove.

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• Sync of email when using Gmail with multiple folders

  Support January 13th, 2014 @ 11:08 am
  

  That's great thanks - but as I create folders all of the time for organising, is there a way to monitor ALL folders?

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• Contacts only syncing one way

  Support January 13th, 2014 @ 10:23 am
  

  Excellent support - thank you. Please feel free to close this ticket.

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• Contacts only syncing one way

  Support January 13th, 2014 @ 10:16 am
  

  ok - That's great. So can I assume email if working even though it does not show sync in the log?

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• Contacts only syncing one way

  Support January 13th, 2014 @ 10:01 am
  

  Ok - So actually the contacts are now working - thank you!

  It's worth letting people know that they must change the default setting in google apps so that it doesn't force using SSL of this fail will appear for them.

  On the point of email, there's no check box to enable/disable in the settings and email sync doesn't show in the logs. Is this correct?

  Thanks again,

  Lyndon

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• Contacts only syncing one way

  Support January 13th, 2014 @ 9:30 am
  

  Hi Thanks - we've made some progress but still something is failing. I went into the google admin console and disabled 'force use ssl' in api use and now errors in log have gone (see below). However, the contacts in my CRM are still not appearing in my google contacts list???

  Mon Jan 13 09:20:06 2014 [10847][1][FATAL] STARTED: Calendar sync: lyndon(lyndon@hivemindnetwork.com) Mon Jan 13 09:20:06 2014 [10847][1][FATAL] GOOGLE-TO-SUGAR Mon Jan 13 09:20:06 2014 [10847][1][FATAL] SUGAR-TO-GOOGLE Mon Jan 13 09:20:06 2014 [10847][1][FATAL] COMPLETED: Calendar sync: lyndon(lyndon@hivemindnetwork.com) Mon Jan 13 09:20:07 2014 [10847][1][FATAL] STARTED: Contacts sync: lyndon(lyndon@hivemindnetwork.com) Mon Jan 13 09:20:07 2014 [10847][1][FATAL] GOOGLE-TO-SUGAR Mon Jan 13 09:20:07 2014 [10847][1][FATAL] SUGAR-TO-GOOGLE Mon Jan 13 09:20:07 2014 [10847][1][FATAL] COMPLETED: Contacts sync: lyndon(lyndon@hivemindnetwork.com) Mon Jan 13 09:20:08 2014 [10847][1][FATAL] Import user Email scheduler connected to mail server id: 8764094f-7179-dd01-5649-5276839eacf2

  Also - is the email syncing? I see no references to email in log?

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• Calendar works, but contacts not

  Support January 10th, 2014 @ 6:00 pm
  

  So actually, it does work when I looked again, but only from google to sugar, NOT from sugar to google which is mainly what I want (as I add most contacts using my Mac address book).

  Please help

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• Calendar works, but contacts not

  Support January 10th, 2014 @ 5:57 pm
  

  I am having the exact same problem. You can see my logfile here:

  http://crm.hivemindnetwork.com/sugarpub.txt

  I'm looking at the timezone issue now but don't believe that's the problem as calendar syncs ok but contacts don't.

  Please help :)

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