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#3897 - Calendar not syncing

Closed Bug? created by johnmcgeechan Verified Purchase a year ago

Calendar is not syncing in either direction. The scheduler is running. I have set up and tested the connection to my gmail account and the module is all configured. Screen shots to prove...

sync.jpg
![settings.jpg](https://www.sugaroutfitters.com/assets/img/support/gmail-sync/8f42c8ad88df8e247bdf39ecdb129436/emailsettings.jpg  "emailsettings.jpg")

  1. johnmcgeechan member avatar

    johnmcgeechan Verified Purchase

    a year ago

    emailsettings.jpg

  2. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi John,

    Can you let us know what is the version of your Sugar as well as the RT GSync that you have installed?

    Kind Regards,
    Rolustech Support
    support@rolustech.com

  3. johnmcgeechan member avatar

    johnmcgeechan Verified Purchase

    a year ago

    SugarCRM Professional, Version 8.1.0 (Build 135) (Summer '18)
    RT Gsync 3.9

  4. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi John,

    The latest version for RT GSync is 3.9.1. You should install that on to your Sugar.

    Kind Regards,
    Rolustech Support
    support@rolustech.com

    • johnmcgeechan member avatar

      johnmcgeechan Verified Purchase

      a year ago

      That version is not in the orders section of sugar outfitters (see screenshot) can you send me a link to that download please...
      sugar.png

  5. johnmcgeechan member avatar

    johnmcgeechan Verified Purchase

    a year ago

    ok. Starting to get a little dismayed with the support. Seems a little patchy. ok, I have sent several emails directly to rolustech support but got very little response. Here's how far I have got...

    The calendar functionality works but is very buggy. I can now see multiple google calendars to select when creating a task/meeting etc. However. The list is not up to date, which makes me suspect that there is a cache somewhere. Here's what I see in sugarcrm...

    sugardropdown.png

    Here's what I see in google calendar...

    calendars.png

    Can you please explain the problem...

  6. johnmcgeechan member avatar

    johnmcgeechan Verified Purchase

    a year ago

    Hi,

    I am going to be honest. I am on the verge of writing a review of both sugar outfitters and rolustech highlighting my gripes. Neither of whom seem v. proactive in looking after their user base.

  7. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi John,

    We are extremely sorry for the inconvenience.

    You need to install the latest package i.e RT_GSync_Sugar_8.zip

    Hopefully this will work absolutely fine on your Sugar. Should you still face issues, just share your credentials with support@rolustech.com and one of our support engineers will get it up and running for you.

    Regards,
    Rolustech

  8. johnmcgeechan member avatar

    johnmcgeechan Verified Purchase

    a year ago

    I have already installed that !!! See image below.

    As I stated in my earlier post in this thread, the latest list of available calendars is not being displayed. Please look at my previous posting in this thread to see.

    modulesloaded.png

    • rolustech member avatar

      Rolustech Provider Affiliate

      a year ago

      Got it!

      Would you be available for a quick meeting tomorrow morning? We'll try and debug the issue through screen share. Alternatively, you can share your Sugar and Gmail credentials and one of our support engineers can look into the issue. Let me know what suits you best.

    • johnmcgeechan member avatar

      johnmcgeechan Verified Purchase

      a year ago

      Hi,

      We can do a google hangout tomorrow. That would be great. What time would you available ? please email me your contact details via my email account.

      Thank you

    • rolustech member avatar

      Rolustech Provider Affiliate

      a year ago

      Sure thing. Sending you email.

  9. johnmcgeechan member avatar

    johnmcgeechan Verified Purchase

    a year ago

    please see email

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