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Display Namedgreene
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Member SinceMarch 27, 2013
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Last SeenOctober 12, 2021
dgreene does not have any add-ons for sale.
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Support March 19, 2015 @ 03:39 pm
I have no idea why, but a reboot of the users computer seems to have solved the problem....go figure. I'll keep you updated if it doesn't resolve it for others.
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Support March 19, 2015 @ 03:37 pm
I did that at your suggestion, but i've already done it 7 times today with no avail. I've tried almost everything. Works under my login (admin privileges) and now it seems to be working if i login as another user through the security suite, but they get the same error at their workstation. Im having them reboot and try again - i doubt that will work, but at this point I'm trying to exhaust every option. My next step is to reboot the web server....
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Support February 05, 2014 @ 07:04 pm
Where are we on this? We've been unable to issue proposals or contracts for 2 business days now...I need a resolution ASAP.
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Support February 04, 2014 @ 10:17 pm
Uploaded 3 docs. Carrington....docx is a mail merge completed doc that is corrupted (created today after upgrade) the other two are document templates that we have been using for almost a year with previous versions of this product.
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Support February 04, 2014 @ 09:54 pm
Please provide me an email address that I can send you the requested attachments. We are using Windows 7 and Office 2010 32bit. All documents worked prior to todays upgrade. We are using version 20131220.
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Support April 16, 2013 @ 12:04 pm
We just upgraded to Version 6.5.12 (Build 1046) and Im using MS Word PRO. Version 14.0.6129.5000 (32 bit). Same issue with all of the PC's in our office - they are using word 2010 standard.
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Support April 15, 2013 @ 10:40 am
Where do I download the upgrade? It is not listed in my purchase history as a version to download
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Support April 08, 2013 @ 09:59 pm
Sorry for the delayed response - it got lost in my email. I can, but it happens with your "extractor" templates as well. No modifications to your templates, just uploaded in Sugar and generated the doc.
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Support April 06, 2013 @ 04:41 am
Again, no errors. The sun panels are listed (headers) but the only detail panels show under contracts and docusign (the two modules not linked to security suite. On the edit screen the panels aren't available anyway. The list screen shows what I mentioned above. All The sub panels are available through the contact screen, just not the account screen-only headers (like permissions don't allow viewing)
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Support April 06, 2013 @ 04:35 am
No issues in my test environment, that's why I rolled it into production. :-/
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Support April 06, 2013 @ 04:25 am
Yes I've done all the rebuilds (quick, relationship, role) multiple times. Could it be a group issue? I can see some things (like contracts) that haven't been relationship linked to the security suite through the tool. That's why I'm convinced its an issue with the module. I went as far as deleting all the groups and still can't see those sub panels.
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Support April 06, 2013 @ 04:17 am
File permission issue? Not sure I follow. I'm not getting any errors. But yes, both systems are the same and on the same server
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Support April 06, 2013 @ 04:11 am
I'm running the latest version of sugarce with mssql. I have easy theme and advanced open sales. It is not occurring in my sandbox test environment, just production
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Support March 31, 2013 @ 05:20 pm
Nevermind, its now working. Sorry for the bug report. User error.
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Support March 31, 2013 @ 05:17 pm
Im using MSSQL as the backend database if that matters - saw a post somewhere that someone else had an issue with that.
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Support March 31, 2013 @ 05:13 pm
I did steps 1-3 as part of the install directions. There is however NOT a "tab called themes" anywhere when i click on my user name.
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Support March 31, 2013 @ 05:13 pm
I did steps 1-3 as part of the install directions. There is however NOT a "tab called themes" anywhere when i click on my user name.
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April 20, 2013 @ 01:28 am
Great support, works pretty well. A few glitches here and there with Easy Theme - but thats related to the theme and not the securitysuite. Would love to see the ability to set a default dashboard or push/control dashboards based on security groups. View Add-on
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April 20, 2013 @ 01:33 am
Works well. a few issues with menu items running over other text. Works with 6.5.12 on upgrade from 6.5.11. The interface could be a little "cleaner" looking but its a great module. View Add-on
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September 11, 2013 @ 05:56 pm
Notifications work well, but are very basic. would love to have the ability to customize the email. View Add-on
6.5.12dgreene has not created any Wanted Add-ons.