by synolia

Create personalized MS Office or Open Office letters and documents from any Sugar module with one click. Define and create templates for any module and generate Office documents on any record and its related records. Great for mail merges and more!

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#804 - error-message on activated module for SynoGenerateDoc

Closed Installation created by Reinier Verified Purchase 5 years ago

I've installed the module in a Sugar 7.2.2 instance. Did a Build en Repair for good measure.
Next, I've activated the Contacts, Accounts and quote-module in the Admin-section for SynoGenerateDoc.

Now, when i select a Contact or Account record from the list view, i get an error message stating: Field Render Failed. Unable to render the main_dropdown field. Please contact technical support. I can close the error-message, the form loads fine. However, i cannot select the options under the Edit-button

It does work for Quotes. Apparently, there's a bug in dropdown-option for the button? I guess there' s a problem with non-legacy modules?

Kind regards,

Reinier

  1. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    Do you add some templates for these modules too?

    Best regards,

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Hello,

      Could you try to do a full refresh of your record page (with Ctrl+F5 by example) to clear some browser cache ?

      Best regards,

    • Reinier member avatar

      Reinier Verified Purchase

      5 years ago

      I've added a simple template for testing. On module Accounts with 'relates' to Contacts.
      I've tried it with an .odt and a .docx

      Kind regards,

      Reinier

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Did you try the full refresh of your browser on this page with cleaning of your browser cache ?

      Best regards,

    • Reinier member avatar

      Reinier Verified Purchase

      5 years ago

      And that did the trick.

      Thanks. Problem solved.

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Great!

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