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Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#1734 - Installing Dashboard Templates Module on Sugar v.7.6.x Ent breaks Process Author

Closed Bug? created by bryan.bertrand 6 years ago

Hello.

We have a demo instance of Sugar 7.6.1.0 Enterprise on which we have installed the Dashboard Templates module. After installing the module, the design grid for Process Definitions is no longer available. After disabling the module in Module Loader, the design grid becomes available again.

Here are the steps for reproducing the issue:

Before installing the Dashboard Templates module, create a new Process definition and select the Save and Design button after entering a value into the Name field (required). At this point, Process Definitions can be designed, as normal.

Upload and install SUGAR_SYNODASHBOARDTEMPLATES_7.2.2-to-7.6_20150727.zip to an instance of Sugar v.7.6.x Enterprise via Module Loader. Run Quick Repair and Rebuild twice after the module installation. Create a new Process Definition and select the Save and Design button after entering a value into the Name field (required). The controls remain visible; however, they can not be dragged to the design grid - which is now missing its gridlines.

After disabling the module in Module Loader, the ability to design Process Definitions is restored.

Can you also investigate the scenario of the Dashboard Templates module being deployed in Sugar prior to upgrading from v.7.5.x to v.7.6.x, please? My hunch is that Process Author may function normally if the module is installed prior to upgrading to v.7.6.x.

Thanks for any assistance that you can provide with this.

Bryan Bertrand Software Engineer DataSync Corporation Office: 605-370-5644 Cell: 605-400-2441 Email: bryan.bertrand@datasyncsolutions.com

  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello Bryan,

    We are currently analysing your scenario and will get back to you as soon as possible with a response.

    Best regards, Synolia Support

  2. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello Bryan,

    We have checked your scenario and there are indeed some errors that appear when using the Process Definitions. This happens at the first load of the design page. If you refresh the page you can edit your design. You can use this as a temporary solution, the time that we identify the main cause of the bug.

    Best regards, Synolia Support

  3. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello Bryan,

    A new version of the module is now available and it should correct the problem you are encountering. Please download and install the latest version.

    Best regards, Synolia Support

  4. bryan.bertrand member avatar

    bryan.bertrand

    6 years ago

    Please advise where I can download the new version from without needing to purchase it again. Can you send it to me?

    • synolia member avatar

      synolia Provider Affiliate

      6 years ago

      Hello,

      You can download it from your SugarOutfitters account without any need of purchase it again.

      Best regards, Synolia Support

    • jim1 member avatar

      jim1 Verified Purchase

      6 years ago

      I am unable to download the new version from Sugar Outfitters without paying again.

      Can you suggest an alternative or provide more specific instructions?

    • jason member avatar

      jason

      6 years ago

      Hi Jim,

      You can download it from your orders page here: https://www.sugaroutfitters.com/orders. I confirmed that it is available there under you account.

      Cheers, Jason Eggers SugarOutfitters

    • jim1 member avatar

      jim1 Verified Purchase

      6 years ago

      Thank you.

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